IT Support Engineer I, onsite in Dallas, TX, provides technical solutions and high-quality support for computer hardware, operating systems, and enterprise software across a defined geographical area, including troubleshooting and IT infrastructure work. Compensation ranges from USD 25 to 41 per hour.

Responsibilities

Design, diagnose, and maintain network infrastructure, data cabling, and system administration across diverse software and hardware environments.
Ensure network and computing systems remain available during production hours.
Collaborate with management and staff to deliver analytical insights and technical support that drive IT solution improvements.
Lead local IT projects and coordinate related activities.
Develop and maintain IT policies, procedures, and processes.
Identify root causes of operational issues and process inefficiencies to improve performance.
Provide support to customers across multiple buildings and to remote users within the area.
Travel within the local or regional area to assist customers as needed.

Requirements

At least one year of experience with Windows Server technologies, including Active Directory, DFS, Print Services, and SCCM.
At least two years of troubleshooting in a multi-user, high-availability environment.
At least two years of PC repair, troubleshooting, deployment, and decommissioning experience.
At least one year of IT client, server, and network service delivery experience.
At least two years of networking experience, including DNS, DHCP, SSL, OSI Model, and TCP/IP.
At least two years of experience supporting Windows, Mac, or Linux operating systems in a corporate setting.
At least two years of experience supporting and maintaining a corporate network environment.
High school diploma or equivalent.

Technologies

Active Directory
DFS
Print Services
SCCM
DNS
DHCP
SSL
TCP/IP
Windows Server
Windows operating system
Mac OS
Linux
Video conferencing equipment

Benefits

Health insurance
401(k) match
Paid parental leave
Casual dress code
Sign-on bonus
Restricted stock units
Paid time off
Basic life and AD&D insurance
Supplemental life insurance option
Employee Assistance Program
Mental health support resources
Medical advice line
Flexible spending accounts
Adoption and surrogacy reimbursement

Description

Operations is central to Amazon's business, characterized by speed, accuracy, and service. Our facilities process tens of thousands of products daily and serve numerous countries worldwide. Operations Technology Solutions provides nonstop global IT support to Amazon Operations as a critical component of the business. The team seeks self-motivated professionals to tackle new challenges and to lead colleagues in developing effective IT solutions and owning results.

Preferred Qualifications

Two or more years of computer networking experience
Experience supporting video conference and teleconference equipment

IT Support Engineer I