Medical Technical Support Engineer (Korean Bilingual)

Cesna Recruitment seeks a Korean bilingual Medical Technical Support Engineer to lead installation, maintenance, and on-site troubleshooting of advanced medical equipment across field and Service Center environments in San Diego. The role blends hands-on technical service with collaboration across global teams, including specialists in Korea, to ensure readiness and reliable operation as the U.S. installed base expands.

Location

San Diego, California (onsite).

Compensation

Salary range: USD 60,000 – 80,000 per year.

Education & Experience

Bachelor’s degree in mechanical engineering, electrical engineering, biomedical engineering, or a related field, with 2+ years of relevant experience preferred.

Responsibilities

• Coordinate and execute system delivery, installation, and technical service activities for medical equipment in both field and Service Center environments.
• Perform preventive maintenance, repair, part replacement, software updates, and product recall execution per established procedures and timelines.
• Conduct troubleshooting, root cause analysis, and corrective actions for technical issues identified during customer support, field activities, or Service Center operations.
• Provide onsite technical support during customer cases, including assistance in clinical or operating room environments as required.
• Support equipment setup, operation, and technical readiness for exhibitions, trade shows, and customer demonstrations.
• Collaborate with Clinical Specialists to support field execution and contribute to capability transfer during the transition period.
• Maintain equipment, instruments, and parts inventory within the U.S. Service Center to ensure operational readiness.
• Communicate and coordinate with global teams, including cross-functional teams in Korea, as needed.
• Follow operating room protocols and hospital requirements while maintaining HIPAA compliance.
• Obtain and maintain required hospital credentials, training, vaccinations, and related documentation.
• Contribute to stable customer operations and service readiness as the installed base and commercialization activities expand.

Requirements

• Bachelor’s degree in mechanical, electrical, biomedical engineering, or a related field.
• Proficiency in English and Korean.
• Entry-level position requiring 2+ years of relevant experience preferred.
• Experience in technical service, engineering, or field support preferred.
• Background in the medical device industry, capital equipment support, or technical service for complex systems strongly preferred.
• Ability to apply technical knowledge to solve complex and unfamiliar problems.
• Strong communication, organization, and interpersonal skills.
• Ability to manage multiple priorities effectively in a fast-paced environment.
• Capability to work effectively in a multicultural and cross-functional setting.
• Willingness to travel up to 50% as required.
• Ability to safely lift and move equipment weighing up to 40 pounds.

Benefits

• Health, dental, vision, and life insurance at no employee premium (including dependent coverage).
• 401(k) retirement plan with 5% matching.
• Generous paid time off and holidays.
• No visa sponsorship available.