PCB/Substrate Engineer for Customer Service & Technical Support

Nan Ya PCB (U.S.A.) Corp is seeking a PCB/Substrate Engineer for Customer Service & Technical Support to build relationships with target customers, support existing business, and identify new opportunities within the Printed Circuit Board unit. This onsite role in Santa Clara, CA emphasizes direct customer engagement, urgent issue resolution, and growth of market share across PCB and substrate products. The position combines technical support with sales responsibilities and may involve occasional travel to Taiwan/China as needed.

Responsibilities

• Provide direct customer local support with a sense of urgency
• Desire to face and deal with customers
• Possess ability to manage assigned territory/customers
• Perform sales analysis and seek out new projects or applications with existing customers
• Aggressively pursue Printed Circuit Board and Substrate business to ensure market share growth
• Travel when required domestically and to Taiwan/China on occasion
• Communicate issues and problems to Management and drive resolution

Requirements

• Bachelor's degree
• Minimum 2 years of related experience
• Experience in commercial/sales and Substrate/PCB engineering preferred
• Microsoft Office fluency
• Good presentation skills
• Read and speak Mandarin
• Available for training period in Taiwan as necessary

Technologies

• Microsoft Office

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Life Insurance
• 401K Retirement accounts
• 401(k)
• 401(k) matching

Job Type

• Full-time

Salary

• USD 85,000 - 130,000 per year

Work Location

• Santa Clara, CA (onsite, in person)