Senior Software Engineer - Bruin Platform Integration

Senior Software Engineer to join MetTel's Bruin Platform Integration team in New York City, onsite, with a compensation range of USD 150,000 to 180,000 per year.

Responsibilities

• SDK and Public API Ownership: lead end-to-end design, delivery, and evolution of the Bruin SDK and Bruin's public APIs, including contract design, versioning strategy, pagination, error handling, authentication, rate limiting, and language-idiomatic ergonomics.
• Developer Experience Portal: manage the Bruin developer portal as a product, delivering quickstart guides, API reference, code samples, an interactive playground, an SDK changelog, and a synchronized documentation pipeline; treat docs as a first-class engineering deliverable.
• Bruin Integration Marketplace: design and expand the Connector marketplace catalog, own the connector framework, certification model, secrets management, observability, and onboarding experiences; deliver foundational connectors across ticketing and enterprise systems such as ServiceNow, Jira, Zendesk, Freshservice, and BMC, plus HR feeds, MDM, SSO, zero-touch provisioning, and mobile threat defense.
• Enterprise Integration Patterns: apply standard patterns for webhook delivery and retry, eventual consistency, schema evolution, idempotency, replay, and observability across diverse customer environments; design to prevent production issues.
• AI-Native Integration Patterns: craft integration experiences compatible with modern AI agents and AI-native applications, including clear tool semantics and well-described capabilities to enable safe AI-first use of the platform.
• Customer & Partner Collaboration: collaborate directly with customer engineering teams during marketplace onboarding and early adopter programs, feeding real-world integration feedback into SDK, API, and connector design.
• Code Quality: perform code reviews, deliver well-tested, maintainable code, and uphold a high engineering bar; mentor junior and mid-level engineers as needed.

Requirements

• Developer-facing surfaces: proven track record shipping SDKs, public APIs, or platform products that external developers integrate against.
• Experience: 7+ years of professional software engineering with substantial time on SDK/public API/platform engineering.
• Production ownership: demonstrated ownership of a developer-facing SDK or public API at production scale, with clear design decisions, trade-offs, and roadmap considerations.
• Languages: strong proficiency in at least two modern languages, with TypeScript/JavaScript and Node.js preferred; working knowledge of additional ecosystems (e.g., .NET, Python, Go, Ruby, Java) and appropriate SDK conventions.
• Developer discovery: experience designing APIs and SDKs optimized for developer discovery, including predictable naming, strong type definitions, rich inline documentation, and IDE-friendly patterns.
• Developer portal & docs: hands-on experience building or contributing to a developer portal or docs site, with docs-as-code, OpenAPI specs, generated SDKs, and reference content.
• Enterprise integration concerns: practical experience with OAuth 2.0 / OIDC, SAML, SCIM, webhooks, REST, GraphQL, retry and idempotency patterns, and schema versioning.
• Containerization & CI/CD: hands-on experience with Kubernetes, Docker, and CI/CD pipelines.
• Cloud familiarity: adjacent experience with AWS, Azure, or GCP, with patterns transferable to on-prem environments.
• AI-assisted development: proficiency with AI-assisted tooling (Claude Code, Copilot, Cursor, or similar) as part of the engineering workflow.
• Communication: strong written communication for SDK docs, API design docs, and customer-facing integration guides; clear, customer-centric documentation.
• Customer empathy: prior experience working directly with developers integrating against your product and using feedback to shape design.

Technologies

• Bruin SDK, Bruin public APIs
• TypeScript, JavaScript, Node.js
• .NET, Python, Go, Ruby, Java
• Kubernetes, Docker
• AWS, Azure, GCP
• OAuth 2.0, OIDC, SAML, SCIM
• REST, GraphQL, OpenAPI
• Jira, ServiceNow, Zendesk, Freshservice, BMC
• Claude Code, Copilot, Cursor

Nice to Have

• Experience designing APIs or SDKs for AI agents and AI native applications, including tool-use interfaces and function-calling patterns.
• Prior work at an iPaaS or B2B SaaS company with a published SDK and partner connector ecosystem.
• Direct experience integrating with ServiceNow, Jira, Workday, Okta, or similar enterprise systems at scale.
• Familiarity with telecom, mobile device management, or network monitoring protocols (SNMP, syslog, MDM APIs, vendor APIs for Meraki, Cisco, Zebra, etc.).
• Developer advocacy, DevRel, or technical writing contributions.
• Domain experience in telecom, managed services, or B2B platforms.