Technical Support Engineer

Join Next Wave Energy Monitoring Inc. and help customers keep renewable-energy monitoring running smoothly. In this onsite role in Carlsbad, CA, you will provide technical support for PVPulse and TotalPulse customers, troubleshoot communications and data issues, and support both remote and field/reactive service needs. You will also play a key part in reporting and ongoing improvements by translating findings into clear updates for customers and actionable work for internal teams.

Salary: USD 28 - 45 per hour

What you’ll do

• Act as a primary technical point of contact for customers, platform users, and field-service personnel through tickets, phone, email, and other support channels.
• Provide timely responses to questions about monitoring, production, metering, equipment communications, and platform data, and clearly explain technical findings.
• Triage incoming cases by urgency and customer impact, investigate issues directly, and coordinate with team members when specialized support is required.
• Monitor renewable-energy system data to identify abnormal, missing, delayed, or erroneous information.
• Analyze historical production and metering trends, compare results against expected behavior, and investigate discrepancies related to communications, configuration, scaling, calculations, or data quality.
• Troubleshoot connected devices including dataloggers, cellular modems, meters, inverters, trackers, weather stations, and other equipment.
• Support device-to-datalogger communications and configurations involving Modbus and RS-485, TCP/IP connectivity, monitoring-platform device configuration, and data mapping.
• Deliver remote technical support for field communication issues and support onsite reactive or service calls.
• Review diagnostics, validate reported site conditions and completed work, determine next steps, and confirm that data and communications are restored after service activity.
• Prepare, review, and deliver assigned customer and renewable-energy certificate reports.
• Validate source data, investigate reporting exceptions, maintain reporting schedules, and coordinate corrections when data is incomplete or inconsistent.
• Independently investigate customer-reported issues, document troubleshooting outcomes, identify recurring patterns, and escalate complex problems with sufficient diagnostic detail to Engineering, Product, Development, field personnel, or equipment vendors.
• Reproduce significant platform issues, help document and prioritize technical defects, and support verification of calculations, alarms, dashboards, and reports when needed.
• Translate technical findings into clear customer updates and internal next actions.
• Collaborate across Customer Success, Engineering, Product, Development, field personnel, and equipment vendors to resolve issues and improve support and product processes.
• Support trade shows and industry events by assisting with product demonstrations, answering technical questions, and engaging customers and prospects.

Required qualifications

• Bachelor’s degree in electrical engineering, renewable energy, computer science, information systems, or a related technical field, or equivalent practical experience.
• Strong technical problem-solving, analytical skills, and root-cause investigation ability.
• Strong written and verbal communication, including the ability to explain technical concepts to nontechnical customers.
• Basic understanding of electrical power and energy (kW, kWh, AC and DC) or ability to learn quickly.
• Ability to manage multiple customer issues, document findings clearly, collaborate across teams, and follow matters through resolution.
• Self-directed learning skills and comfort working with unfamiliar equipment, data, and software systems.

Technologies you’ll work with

• Modbus
• RS-485
• TCP/IP
• API integration
• API testing

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Preferred qualifications

• Photovoltaic system operation and impacts such as irradiance, temperature, and weather on expected production, losses, clipping, or curtailment.
• Electrical metering experience, including current transformers, meter configuration, and validation of metering or production data.
• Experience with Modbus, RS-485, TCP/IP networking, cellular communications, dataloggers, or data acquisition systems.
• Technical customer support, field-service support, renewable-energy monitoring, or equipment troubleshooting.
• Coding or scripting, API integration and testing, data analysis, or experience working with ticketing and issue management systems.
• Customer reporting, REC reporting, or recurring data-quality review.

Training and growth

• Training on NextWave platforms, hardware, device integrations, communications, troubleshooting, and reporting processes.
• As proficiency develops, the role may expand into advanced troubleshooting, platform validation, systems engineering, product support, and customer-facing technical leadership.