Technical Support Engineer - GIS

Join Schneider Electric in Fort Collins, CO to support a GIS software solution for internal and external clients.

Responsibilities

• Provide technical assistance for supported GIS software to internal and external clients
• Troubleshoot suspected software bugs in collaboration with subject matter experts
• Log software bugs with the development team
• Surface client functionality requests and software change requests to the development team
• Maintain a knowledge base of resolution paths and known issues, accessible internally and externally
• Communicate proactively with clients, account managers, and project managers
• Monitor the Technical Support forum and website
• Handle other responsibilities as assigned

Requirements

• Bachelor of Science degree in CS or CIS preferred; relevant job experience considered in lieu of a degree
• Understanding of coding principles, comfortable reading and understanding code
• Ability to operate in a dynamic, fast-paced environment
• Excellent analytical, problem solving, and research skills
• High level of professionalism in oral and written communication
• Independent and self-motivated, with a team-player mindset and people-oriented personality
• Ability to interact professionally with peers, management, and other departments
• Experience with GIS software, especially Esri based solutions
• Experience supporting cloud environments, particularly Microsoft Azure; on-premises infrastructure experience is a plus
• Experience using applications and tools to support and troubleshoot network performance and infrastructure issues is a plus
• Prior experience writing code is a plus

Technologies

• GIS software
• Esri
• Microsoft Azure

Benefits

• Medical (with member reward points), dental, vision, and basic life insurance
• Benefit Bucks
• Flexible work arrangements
• Paid family leaves
• Well-being programs
• 12 holidays per year
• 15 days of paid time off per year
• 401(k) with match
• Base salary and incentives
• Company share ownership
• Performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera
• Volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits

Additional Details

• Location: Fort Collins, CO (onsite)
• Salary: USD 86,400 - 129,600 per year

What you can expect: Meaningful work where technical support directly impacts customer success, continuous learning opportunities in a specialized technical field, collaboration within a supportive team, and exposure to advanced technologies and challenging problem-solving scenarios.