Technical Support Engineer I

EasyPost is hiring a Technical Support Engineer I to support the GlobalShip enterprise multi-carrier shipping solution. In this remote role, you will help clients and internal teams troubleshoot issues, assist with configuration and operational support, and contribute to safe testing and deployment of software updates.

GlobalShip is a high-performance, server-based platform that centralizes shipping management to reduce handling, improve product flow-through, and streamline order tracking, with pre-set automated shipping rules designed to lower errors and shipping costs.

What you’ll do

• Partner with a team of Support Techs and Integration Engineers to support current software.
• Assist with client configurations, daily shipping tasks, and technical troubleshooting.
• Follow up with clients to confirm issues are resolved.
• Make minor software and database adjustments with guidance from team leadership.
• Test and deploy software updates.
• Recognize problems that require immediate action and escalate accordingly.
• Build trust and rapport with customer contacts to maintain confidence in issue resolution.

Qualifications

• Bachelor’s Degree in computer science, information systems, information technology, or a coding certification through a co-ops, bootcamp, or related program.
• Alternatively, 2+ years of related experience.
• Coding experience or the ability to pick up: C#, Angular, VBScript, JavaScript, and HTML.
• Basic understanding of SQL database queries.
• Basic Windows computer and server administration knowledge.
• Strong organizational skills and the ability to handle communication with multiple internal teams.
• Comfort adapting to an evolving environment and managing multiple support issues at one time.
• Strong sense of urgency to drive customer progress and excellent communication skills (written and verbal).
• Willingness to explore new languages and frameworks, and ability to juggle and prioritize competing demands.

Technologies

• C#
• Angular
• VBScript
• JavaScript
• HTML
• SQL
• Windows

Compensation

USD 53,512 - 67,132 per year

Benefits

• Comprehensive medical, dental, vision, and life insurance
• Competitive compensation package and equity
• Monthly work from home stipend of $50
• Flexible work schedule and paid time off
• Collaborative culture with a supportive team
• Unlimited growth opportunities
• Opportunity to make major contributions at a hyper-growth company
• Impact on a product helping ship millions of packages per day

Work setup and environment

• Remote role with a home office or office location and potential hybrid schedule
• Team-based culture in a fast-paced environment
• Minimal to light physical effort; prolonged desk work and frequent computer use
• Occasional walking and lifting may be required; must be able to lift 15 pounds
• Travel required: 10%

Core values

• Build and sell products we believe in
• Accountability and authenticity in all we do
• Customers guide the way
• Persistence and humility

Position summary: Provide top-notch support for EasyPost’s GlobalShip enterprise multi-carrier shipping solution, helping clients through troubleshooting, configuration support, follow-ups, and guided minor software and database adjustments, while also testing and deploying software updates and escalating urgent issues.