Technical Support Engineer, Sr. Engineer

Synopsys is hiring a Senior Technical Support Engineer in Boulder, CO (onsite) to help customers get real results from Ansys electronics simulation tools. This role combines hands-on technical troubleshooting with customer collaboration, documentation, and feedback that improves product quality cycle after cycle. If you like turning complex signal and power integrity problems into clear next steps, this position supports that impact.

Location: Boulder, CO (onsite)
Compensation: USD 76,000 - 114,000 per year

What you’ll do

• Provide technical support for customers using Ansys AEDT, HFSS, HFSS 3D Layout, SIwave, Q3D, and AEDT Circuit for electronics and electromagnetics simulation
• Troubleshoot moderately complex simulation issues across signal integrity, power integrity, crosstalk, impedance, and eye-diagram analysis
• Partner with customers and channel partners to understand technical requirements and recommend workflows aligned with design objectives
• Document product improvement opportunities, submit defect reports to development teams, verify fixes, and participate in field testing of new software releases
• Evaluate new software releases using real customer use cases and industrial applications to support release readiness
• Contribute to internal knowledge bases, technical documentation, and enablement content to help the broader support team and customer base
• Share customer feedback, workflow insights, and technical needs with product development and field teams to inform quality and usability improvements
• Support successful adoption of Ansys simulation tools by helping customers extract value, reducing time to resolution and increasing confidence
• Surface real-world workflows and pain points that guide product development priorities and roadmap decisions
• Identify, document, and verify fixes for defects and usability issues to improve product quality before wider release
• Strengthen customer relationships by delivering clear, practical guidance for engineering challenges
• Build a scalable feedback loop between field experience and product engineering so the software improves every release cycle

What you’ll bring

• Bachelor’s degree in Electrical Engineering, Computer Engineering, Physics, or related field, with coursework or focus in high-frequency electromagnetics; Master’s degree is a plus
• Hands-on experience with Ansys HFSS, SIwave, or comparable CAE, CAD, or EDA simulation tools (or competitor equivalent)
• Working knowledge in one or more areas: signal integrity, power integrity, crosstalk analysis, impedance simulations, or eye-diagram analysis
• Understanding of circuit-level and timing analysis for signal integrity applications, including relevant compliance standards and design considerations
• Experience with package, PCB, or connector design workflows and related engineering processes
• Familiarity with microwave and antenna fundamentals including S-parameters, wave propagation, and scattering analysis
• U.S. work authorization required; U.S. citizenship preferred where required by customer, export control, or government contract requirements
• Ability to take a vague simulation description, ask the right follow-up questions, and narrow to a reproducible issue or workflow misunderstanding
• Strong case management skills, including follow-through across multiple open cases and escalation when outside your knowledge area
• Clear technical writing for defect documentation, customer workarounds, or feedback summaries for product managers
• Comfort working with guidance from senior engineers while building deeper technical and customer-facing expertise
• Ability to travel domestically up to 10% of the time for customer visits, training, or team meetings

Technologies you’ll work with

• Ansys AEDT, HFSS, HFSS 3D Layout, SIwave, Q3D, AEDT Circuit
• S-parameters, eye diagrams

Benefits

• Comprehensive range of health, wellness, and financial benefits
• Annual bonus, equity, and other discretionary bonuses (may be eligible)
• Competitive total rewards package
• Base salary range across the U.S.

This position may be based at any Synopsys/legacy Ansys U.S. office location. Candidates residing near or willing to work from a Synopsys office within the United States are encouraged to apply. Open to candidates who are willing to relocate.

Your recruiter will share more about the team structure and mission during the interview process.