Desktop Support Engineer

ACCO Engineered Systems is hiring a Desktop Support Engineer based in Pasadena, CA for onsite support. In this role, you will support ACCO computers and smartphone applications, install and maintain desktop applications, and handle Help Desk calls while configuring endpoints and user access.

You will work with internal users across offices and job site locations identified by IT leadership, providing both hands-on troubleshooting and clear documentation. The position also includes occasional travel to job sites or remote offices and the flexibility to support tasks outside standard hours when needed.

What you’ll do

• Deliver Tier 1 and Tier 2 technical support to internal users at offices and job site locations determined by IT leadership.
• Provide strong customer service through phone, remote, and in-person support.
• Prioritize and troubleshoot issues, focusing on resolving root causes rather than symptoms.
• Provision and deprovision Endpoint hardware and User Accounts, including Active Directory, VPN, and SaaS applications.
• Document standards, best practices configurations, settings, and installation procedures using the organization’s IT methodology.
• Support office build-outs and expansion by coordinating logistics and required infrastructure.
• Collaborate to streamline IT operations and leverage automation when possible.
• Train users on existing and new procedures.
• Perform other duties and responsibilities as assigned by the manager.

Core responsibilities and scope

• Configure and support ACCO computers and smartphone applications.
• Install and support desktop applications and respond to Help Desk calls.
• Support purchasing-related workflows, receiving, inventory control, distribution, and repair/maintenance for ACCO desktop PCs, laptops, smartphones, and multimedia equipment.
• Build relationships with Field, Office, and Shop teams by listening to needs, proactively raising issues, and helping resolve them.
• Use scripts and documentation with a strong emphasis on client interaction and communication.

Required qualifications

• Degree in a related field or equivalent experience in Computer Information Systems.
• Experience using enterprise Directory Service and endpoint management solutions (including AD and SCCM).
• Hands-on experience with PowerShell scripting and SCCM application packaging.
• Experience supporting Windows, Android, and iOS platforms.
• Certifications in a related field (CompTIA or Microsoft a plus).
• How can I be of service attitude, strong work ethic, and urgency when resolving critical issues.
• Proficiency using MS Office Suite applications.
• Ownership mindset to follow through until issues are resolved.
• Ability to prioritize and manage multiple assignments in a fast-paced environment while meeting deadlines efficiently and accurately.
• Excellent communication and customer service skills.
• Physical ability to lift packages, boxes, and equipment (typically 5 to 50 pounds frequently) from the ground to above shoulder height.
• Ability to work after hours and/or on weekends as required.

Technologies

• Active Directory, VPN, SaaS applications
• PowerShell, SCCM
• Windows, Android, iOS
• MS Office Suite

Compensation and schedule

• $28 to $33 per hour (non-exempt position).
• Workdays are scheduled Monday through Friday.
• Typically, work hours fall between 7:00 am and 5:00 pm as scheduled with the supervisor, including a 30-minute to 1-hour lunch break and two rest breaks.
• Occasional overtime may be necessary based on business needs.
• Actual compensation may vary based on job-related skills, depth of experience, certifications, relevant education or training, and work location.

Education and physical/attendance requirements

• Specific vision abilities required: close vision, distance vision, including color recognition.
• Hearing ability required to hear customers calling by telephone.
• May require sitting for prolonged periods, standing, using hands to finger/handle/feel, reaching with hands and arms, and talking or hearing.
• Regularly required to walk and sit, and responsible regular attendance is required.

Location

• Pasadena, CA (onsite)