IT Helpdesk Engineer

BlueBridge Networks is hiring an IT Helpdesk Engineer for an onsite, full-time role in Cleveland, OH. This position provides an hourly wage starting at $20, a robust benefits package, and the chance to support Windows and Office environments, assist end users with desktop issues, and manage endpoint protection across client systems. You will deliver tier 1-2 support through remote, phone, email, and in-person channels to help keep critical business operations running smoothly.

Benefits

• On-site role in Cleveland, OH
• Hourly pay starting at $20
• 401(k) plan with company matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Retirement plan
• Bonus pay
• Commission pay

Responsibilities

• Provide tier 1-2 level support through remote sessions, telephone, email, and in-person visits
• Deliver end-user desktop support and troubleshooting in Windows and Office environments
• Install and configure peripherals on-site, including routers, phones, PCs, printers, and laptops
• Install and maintain EndPoint Protection software and remove malware or exploits
• Respond to inquiries via phone and email, resolving issues with email, password resets, printers, networking, and Microsoft Office/Office365
• Maintain and troubleshoot computer systems, hardware, and peripherals
• Work independently and as part of a team to provide IT solutions for critical client systems
• Execute maintenance and support procedures, anticipate client needs, and communicate clearly through email, ticketing systems, phone, and in-person contact
• Collaborate with team members to resolve complex problems; escalate challenging issues to the Team Lead
• Document all help desk interactions in the ticketing system
• Participate in after-hours upgrades, troubleshooting, and on-call availability as needed
• Perform standard system administration tasks including server and application installs, patch management, Windows problem determination, and log analysis
• Interface with third-party vendors as liaison between client and vendor
• Apply strong customer service skills
• Stay current with system information, changes, and updates
• Dispatch new helpdesk tickets to the appropriate resource

Requirements

• Windows: 3 years (Required)
• Active Directory: 3 years (Required)
• Education: High school or equivalent (Preferred)

Technologies

• Windows
• Office
• Office365
• EndPoint Protection

Details

• Location: Cleveland, OH, on-site
• Job Type: Full-time
• Salary: From $20.00 per hour
• Schedule: 8 hour shift, day shift, Monday to Friday, on call, weekend availability