IT Systems Engineer (Field & Help Desk)

TSI Colorado is hiring an IT Systems Engineer (Field & Help Desk) to deliver on-site and remote support while serving as a field technician, onboarding specialist, and senior-level problem solver. The role includes resolving complex technical issues across Windows environments, Microsoft 365, and advanced networking systems.

Key Responsibilities

• Lead projects and assist team members with infrastructure deployments.
• Configure and maintain Windows Server, Exchange, and cloud environments using M365 and Google Workspace.
• Manage and troubleshoot firewalls, VPNs, VLANs, and wireless technologies.
• Own backup maintenance and data recovery procedures.
• Maintain accurate client documentation and complete daily time entry.
• Explain complex technical issues in clear language for non-technical clients and provide accurate task time estimates.

Required Qualifications

• Strong fundamentals in TCP/IP, DNS, DHCP, and security concepts including MFA, EDR, and SOC.
• Hands-on experience with Server hardware (including CPU and RAID), network provisioning and installation, and mobile device management for iOS and Android.
• Detail-oriented and solution-focused approach, with the ability to troubleshoot independently before escalating, and willingness to ask for help when needed.
• Ability to lift 50 lbs and climb a ladder.
• Must currently reside within the Colorado Springs area with a valid Driver’s License, a clean driving record, and reliable personal transportation for daily client visits.
• Will act as a field technician, onboarding specialist, and high-level troubleshooter, providing both on-site and remote help desk assistance.

Technologies and Tools

• Windows Desktop, Windows Server, Exchange, M365, Google Workspace
• TCP/IP, DNS, DHCP
• MFA, EDR, SOC
• VLANs, VPNs, wireless technologies
• iOS, Android, VMware, Hyper-V, Office Suite

Infrastructure and Networking

• VLANs & Routing: Configure and troubleshoot tagged ports and inter-VLAN routing.
• Firewalling: Configure NAT and firewall rules.
• VPNs: Set up site-to-site and client-to-site MFA VPNs.
• Wireless: Manage SSIDs, RADIUS authentication, and heat-mapping.
• DNS: Troubleshoot external MX/SPF/DKIM and internal scavenging.

Server and Cloud Administration

• Windows Server: Build from scratch and manage roles/features and event logs.
• Active Directory: Manage GPOs and OUs and troubleshoot replication.
• M365 / Google Workspace: Handle tenant setup, licensing, and mail flow rules.
• Virtualization: Manage resources and snapshots in VMware and Hyper-V.
• Backups: Configure and execute bare metal restores and granular file restores.

Support and Security

• Hardware: Perform RAID array swaps/rebuilds and update server BIOS.
• Endpoint Security: Deploy and manage EDR/XDR and remediate infected hosts.
• App Support: Customize Office Suite and troubleshoot legacy SQL applications.

Professional Standards

• Time Entry: Can you consistently account for 9 hours of daily activity (billing/admin)? YES / NO
• Client Communication: Can you provide ETAs and “next steps” before leaving a site? YES / NO
• Technical Briefing: Can you lead a pre-project call to explain technical plans to clients? YES / NO
• Documentation: Can you update network maps and SOPs immediately after changes? YES / NO
• Local Work: Are you currently located in the front range and able to report on-site and drive to client locations daily? YES / NO

Role Details

• Location: Colorado Springs, CO (onsite)
• Salary: USD 68,962 - 83,051 per year
• Minimum Experience: 2 years
• Benefits: Flexible schedule