Microsoft Exchange

Microsoft Exchange Engineer Jobs

2 jobs found

1d ago

IT Systems Engineer (Field & Help Desk)

TSI Colorado Colorado Springs, CO

Colorado Springs, CO

1d ago

$69k - $83k/yr Full time End User Support Field Service Help Desk Support

Apply Now

Job Description

TSI Colorado is hiring an IT Systems Engineer (Field & Help Desk) to deliver on-site and remote support while serving as a field technician, onboarding specialist, and senior-level problem solver. The role includes resolving complex technical issues across Windows environments, Microsoft 365, and advanced networking systems.

Key Responsibilities

Lead projects and assist team members with infrastructure deployments.
Configure and maintain Windows Server, Exchange, and cloud environments using M365 and Google Workspace.
Manage and troubleshoot firewalls, VPNs, VLANs, and wireless technologies.
Own backup maintenance and data recovery procedures.
Maintain accurate client documentation and complete daily time entry.
Explain complex technical issues in clear language for non-technical clients and provide accurate task time estimates.

Required Qualifications

Strong fundamentals in TCP/IP, DNS, DHCP, and security concepts including MFA, EDR, and SOC.
Hands-on experience with Server hardware (including CPU and RAID), network provisioning and installation, and mobile device management for iOS and Android.
Detail-oriented and solution-focused approach, with the ability to troubleshoot independently before escalating, and willingness to ask for help when needed.
Ability to lift 50 lbs and climb a ladder.
Must currently reside within the Colorado Springs area with a valid Driver’s License, a clean driving record, and reliable personal transportation for daily client visits.
Will act as a field technician, onboarding specialist, and high-level troubleshooter, providing both on-site and remote help desk assistance.

Technologies and Tools

Windows Desktop, Windows Server, Exchange, M365, Google Workspace
TCP/IP, DNS, DHCP
MFA, EDR, SOC
VLANs, VPNs, wireless technologies
iOS, Android, VMware, Hyper-V, Office Suite

Infrastructure and Networking

VLANs & Routing: Configure and troubleshoot tagged ports and inter-VLAN routing.
Firewalling: Configure NAT and firewall rules.
VPNs: Set up site-to-site and client-to-site MFA VPNs.
Wireless: Manage SSIDs, RADIUS authentication, and heat-mapping.
DNS: Troubleshoot external MX/SPF/DKIM and internal scavenging.

Server and Cloud Administration

Windows Server: Build from scratch and manage roles/features and event logs.
Active Directory: Manage GPOs and OUs and troubleshoot replication.
M365 / Google Workspace: Handle tenant setup, licensing, and mail flow rules.
Virtualization: Manage resources and snapshots in VMware and Hyper-V.
Backups: Configure and execute bare metal restores and granular file restores.

Support and Security

Hardware: Perform RAID array swaps/rebuilds and update server BIOS.
Endpoint Security: Deploy and manage EDR/XDR and remediate infected hosts.
App Support: Customize Office Suite and troubleshoot legacy SQL applications.

Professional Standards

Time Entry: Can you consistently account for 9 hours of daily activity (billing/admin)? YES / NO
Client Communication: Can you provide ETAs and “next steps” before leaving a site? YES / NO
Technical Briefing: Can you lead a pre-project call to explain technical plans to clients? YES / NO
Documentation: Can you update network maps and SOPs immediately after changes? YES / NO
Local Work: Are you currently located in the front range and able to report on-site and drive to client locations daily? YES / NO

Role Details

Location: Colorado Springs, CO (onsite)
Salary: USD 68,962 - 83,051 per year
Minimum Experience: 2 years
Benefits: Flexible schedule

View full job page →

2d ago

Level 2 Help Desk Engineer

Inceed Brentwood, TN

Brentwood, TN

2d ago

$28 - $30/hr Full time Active Directory Cloud Platforms End User Support

Apply Now

Job Description

Senior escalation and advanced troubleshooting for complex IT incidents across endpoint, network, and server environments.

Responsibilities

Own escalated Level 1 tickets and deliver advanced technical support
Investigate and resolve complex issues across hardware, software, servers, networking, and cloud environments
Support Active Directory, user account management, and Group Policy workflows
Troubleshoot in Microsoft 365 and related identity/access environments
Diagnose issues involving Windows Server, virtualization, and enterprise networks
Document troubleshooting steps, findings, and resolutions in ticketing systems
Create and improve SOPs, KB articles, and other support documentation
Mentor and support Level 1 technicians with escalations and guidance
Monitor RMM alerts and proactively address system issues
Maintain SLA compliance and communicate clearly with clients throughout incident handling

Requirements

2–3+ years of IT helpdesk or support experience with escalation-level troubleshooting
Strong working knowledge of Windows OS, plus familiarity with macOS and basic Linux environments
Networking fundamentals including TCP/IP, DNS, DHCP, VLANs, VPNs, and firewalls
Hands-on experience with Active Directory, Group Policy, Exchange/Microsoft 365, and Azure AD
Familiarity with VMware or Hyper-V
Strong troubleshooting and analytical problem-solving skills
Excellent communication skills and ability to support both technical and non-technical users

Technologies

Active Directory
Group Policy
Microsoft 365
Windows Server
Virtualization
RMM (including ConnectWise and NinjaRMM)
Exchange
Azure AD
VMware and Hyper-V
TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls
macOS and basic Linux
SOPs, KB articles, ticketing systems

Benefits

3 different medical health insurance plans, plus dental and vision insurance
Voluntary and Long-term disability insurance
Paid time off, 401k, and holiday pay
Weekly direct deposit or pay card deposit

Nice to Have

MSP experience
Experience with RMM tools such as ConnectWise or NinjaRMM
IT certifications (e.g., A+, Network+, Security+, Microsoft certifications)
Apple support experience or Apple certifications
Vendor-specific certifications

Location: Brentwood, TN (onsite)

Compensation: USD 28–30 per hour

Role context: Senior escalation focus with troubleshooting, mentorship, and customer support excellence; strong opportunity for technical growth into engineering or Level 3 support paths.

View full job page →

Microsoft Exchange Engineer Jobs

IT Systems Engineer (Field & Help Desk)

Level 2 Help Desk Engineer

Get Microsoft Exchange Engineer Jobs alerts