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TeamLogic IT

Level 2 Engineer/Technician (MSP Help Desk & Project Work)

TeamLogic IT
Memphis, TN $25 - $30/hr Full time Posted 22d ago
Active Directory Cloud Platforms Customer Support End User Support Hardware Support Help Desk Support Identity and Access Management Incident Management Information Technology (IT) IT Operations IT Services Level II Mac Microsoft 365 Onsite Phone Support Remote Support Technical Support Windows Windows Server
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Job Description

Level 2 IT Engineer/Technician for MSP Help Desk and Project Work in Memphis, TN, operating in a hybrid role to deliver advanced end-user support, Microsoft 365 administration, Entra ID, Intune, Windows administration, networking, server support, cloud migrations, and project implementations for TeamLogic IT.

Responsibilities

  • Deliver high level technical assistance via phone, email, and web portal, ensuring prompt and effective issue resolution.
  • Own provisioning and configuration for new hires to streamline onboarding.
  • Prioritize and track incidents and service requests to meet or exceed SLAs.
  • Leverage remote management tools and diagnostics to troubleshoot issues efficiently.
  • Conduct hands-on troubleshooting, hardware repairs, and installations as needed.
  • Administer and maintain core IT infrastructure, including servers, firewalls, and network devices.
  • Deploy and manage security controls, including antivirus solutions and updates.
  • Provide advanced server administration, covering Active Directory, File and Print services, DNS, and DHCP.
  • Contribute to the design and architecture of network and server solutions.
  • Foster strong client and colleague relationships with a customer-first mindset.
  • Maintain current knowledge of evolving industry standards and best practices.

Requirements

  • Minimum 3 years of hands-on IT support experience, preferably in an MSP setting.
  • Solid troubleshooting skills across desktop and server operating systems, including Windows 11, Windows Server 2022, Windows Server 2025, and macOS.
  • Excellent communication abilities with emphasis on listening, empathy, and rapport-building.
  • Proficiency with Active Directory, Entra ID, Intune, Purview, UTM firewalls, and general network administration.
  • Strong business acumen to align technology solutions with client objectives.
  • Relevant cybersecurity and compliance certifications required.
  • CompTIA Security+ certification is required.
  • Valid driver’s license and willingness to travel to client sites as needed.

Technologies

  • Microsoft 365
  • Entra ID
  • Intune
  • Windows
  • macOS
  • Active Directory
  • File & Print services
  • DNS
  • DHCP
  • Purview
  • UTM firewalls
  • Ninja RMM
  • Autotask PSA
  • Antivirus solutions
  • Windows Server 2022
  • Windows Server 2025
  • Windows 11

Benefits

  • Health insurance
  • Health savings account
  • Paid time off
  • Professional development assistance
  • Tuition reimbursement

Preferred Experience

  • Sales engineering and proposal writing experience
  • Previous experience in IT solution design and implementation

Education

  • High school diploma or equivalent preferred

Experience

  • Level 2 Engineer/Technician (MSP Help Desk & Project Work): 3 years (Required)

License / Certification

  • Driver's License (Preferred)
  • CompTIA Security+ (Required)

Ability to Commute

  • Memphis, TN 38125 (Required)

Work Location

  • Hybrid remote in Memphis, TN 38125

Job Type

  • Full-time

Pay

  • $25.00 - $30.00 per hour

Expected Hours

  • 40 hours per week

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