Site Reliability Engineer

Charles Schwab is hiring a Site Reliability Engineer in Austin, TX or Southlake, TX (onsite) to protect the stability and performance of the Order Management System.

Responsibilities

• Assess and resolve complex production incidents
• Drive rapid restoration of critical systems
• Collaborate across engineering, infrastructure, databases, and vendor teams to minimize business impact and improve client experiences
• Strengthen production readiness
• Improve operational excellence through continuous improvement
• Identify recurring incident reduction opportunities using automation and observability
• Shape and support operational best practices
• Mentor fellow engineers
• Contribute to a culture of collaboration, accountability, and knowledge sharing

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field, or equivalent practical experience
• 5+ years of experience in Production Support, SRE, Software Operations, or related technology support role
• Advanced troubleshooting experience for Java-based distributed applications and SQL-backed enterprise systems
• Strong monitoring and observability experience with tools including AppDynamics, Splunk, Grafana, InfluxDB, and Control-M
• Strong Oracle Database knowledge, including SQL analysis, database troubleshooting, and performance optimization
• Strong Linux administration experience, preferably RHEL 7/8/9 environments
• Experience with scripting and automation (Python or Shell scripting) to improve operational efficiency
• Experience leading incident response activities and managing high-severity production incidents
• Strong written and verbal communication skills for technical and non-technical stakeholders
• Ability to support night shifts, weekends, and participate in a rotating on-call support model

Technologies

• Java
• SQL
• AppDynamics
• Splunk
• Grafana
• InfluxDB
• Control-M
• Oracle Database
• Linux
• RHEL 7
• RHEL 8
• RHEL 9
• Python
• Shell scripting

Preferred Qualifications

• Experience driving operational excellence initiatives that improve availability, reliability, and MTTR
• Experience developing or enhancing monitoring strategies, operational runbooks, and escalation procedures
• Ability to identify root causes, implement permanent corrective actions, and reduce incident recurrence
• Experience partnering with software engineering teams to improve application supportability and production readiness
• Experience leading change implementation planning and supporting medium-to-high risk production releases
• Mentoring, coaching, or technical leadership experience within production support or SRE teams
• Knowledge of change management, risk management, security, and compliance practices in highly regulated environments

Compensation and Location

• Location: Austin, TX; Southlake, TX (onsite)
• Salary range: USD 120,000 - 155,000 per year

Benefits

• Bonus or incentive opportunities in addition to the salary range
• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation and volunteering
• 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance (including medical, dental, and vision benefits)
• 401(k) and employee stock purchase plans
• Sabbatical leave available after five years of employment
• Paid parental leave and adoption/family building benefits
• Tuition reimbursement to support career development