Technical Support Engineer

Salary: USD 60,000 - 66,000 per year. Location: Middletown, PA, onsite. Travel: Willingness to travel. Hours: Flexible hours when needed. This customer-facing Technical Support Engineer role emphasizes diagnosing faults, delivering field support, and collaborating with the sales team to drive customer success.

Responsibilities

• Collaborate with customers' installation teams to advise on installation and maintenance at customer sites.
• Diagnose and resolve electrical, mechanical, and system-level faults to minimize downtime.
• Interpret electrical schematics and perform wiring in accordance with technical drawings.
• Support Windows-based system recovery, software installation, and equipment upgrades.
• Document service activities and deliver clear technical reports.
• Escalate complex issues to engineering teams with accurate diagnostics and supporting data.
• Maintain professional and composed communication when addressing customer concerns or complaints.
• Demonstrate readiness to travel and work flexible hours as required.

Requirements

• Technical BA degree in Electrical Engineering, Mechanical Engineering, Automation, or a related technical field is preferred.
• Equivalent hands-on industry experience will be considered.
• Minimum 3 years of experience in industrial equipment service, field engineering, or technical support required.

Technologies

• Windows

About RaymanTech

RaymanTech provides advanced X-ray inspection systems, metal detectors, checkweighers, and AI-powered optical sorting equipment for the food processing industry. Our solutions help manufacturers ensure product safety, regulatory compliance, and operational efficiency.

Position Summary

This customer-facing role combines system troubleshooting with field support as needed. You will independently diagnose electrical, mechanical, and system-level issues while maintaining clear and professional communication with customers and providing technical support for the sales team.