Technical Support Engineer II, Division IT team

Responsibilities

• Serve as the primary IT desktop support and escalation point for software engineering, applied science, robotics R&D, and manufacturing operations.
• Communicate confidently with senior leadership and stakeholders at varying levels.
• Design, implement, maintain, and optimize IT infrastructure including network architecture, compute resources, audio/video systems, and end-user devices to ensure availability and performance.
• Escalate issues appropriately to engineering teams.
• Partner with external stakeholders and internal Amazon teams for cross-functional coordination.
• Lead site level and cross-functional IT projects as a single point of contact, providing regular updates and maintaining thorough project documentation.
• Provide direction, mentoring, and training to junior IT Support Technicians.
• Contribute to the on-call schedule covering the site and regional node for high-severity incidents.

Requirements

• 4+ years of technical support experience.
• Experience scripting in modern programming languages.
• Experience troubleshooting and debugging technical systems.
• Experience in agile, scrum, or related collaborative workflows.
• Experience diagnosing issues and documenting findings.

Technologies

• UNIX/Linux

Benefits

• Health insurance covering medical, dental, vision, prescription, Basic Life & AD&D with option for supplemental life plans, EAP, mental health support, medical advice line, flexible spending accounts, and adoption and surrogacy reimbursement.
• 401(k) matching.
• Paid time off.
• Parental leave.
• Sign-on payments and restricted stock units (RSUs).

Preferred Qualifications

• Knowledge of distributed applications and enterprise applications.
• Knowledge of UNIX/Linux operating systems.