Technical Support Engineer - Robotics

SEAL Analytical Inc is seeking a Technical Support Engineer - Robotics to help customers get the most from robotic and automated sample preparation instruments. This onsite role in Mequon, WI combines hands-on instrument work with customer-facing training and applications support. If you enjoy independent technical execution at customer sites and want to build deep expertise across a robotics product line, this position offers a direct path to becoming a go-to resource for instrument integration and troubleshooting.

What You’ll Do

• Lead instrument installations with a focus on successful integration into customer laboratories
• Provide customer training and help teams understand how to operate robotic and automated sample preparation instruments
• Deliver applications support to assist customers as they apply instrumentation to real workflows
• Perform technical troubleshooting to resolve installation and operational issues
• Build expertise on the robotics product line and use that knowledge to support customer outcomes
• Work independently at customer sites to integrate instruments and address on-site challenges
• Support customers in achieving smooth adoption of the instruments into their laboratory processes

What You Bring

• Bachelor’s degree in chemistry, engineering, or a related scientific or technical field (or equivalent relevant experience)
• Strong mechanical aptitude and demonstrated troubleshooting skills
• Working knowledge of laboratory techniques, sample preparation, and basic analytical chemistry
• Experience preferred: laboratory robotics, automated sample preparation, or analytical instrumentation
• Plus: familiarity with sample preparation for SVOC analysis, metals digestion, or environmental testing
• Excellent technical troubleshooting and problem-solving skills
• Strong hands-on mechanical and technical abilities
• Communication skills: excellent written and verbal communication, including the ability to explain complex technical concepts clearly
• Teaching and presentation skills: adapt training to different audiences
• Independence: ability to work independently, make sound technical decisions, and manage challenges at customer sites
• Organization: strong organizational and time-management skills
• Collaboration: ability to work effectively as part of a collaborative team
• Continuous learning: willingness to continually learn new instruments, software, and analytical applications
• Customer focus: professional, customer-focused approach with an emphasis on building lasting relationships

Travel and Driving Requirements

• Ability to travel approximately 50–75% of the time, typically with overnight trips of 2–5 days
• Majority of travel within the United States, with occasional international travel
• Ability to obtain and maintain a valid passport
• Valid driver’s license and an acceptable driving record

Compensation: USD 60,000 - 65,000 per year. Minimum experience: 3 years.