Technical Support Specialist / X-Ray Installation Engineer

The Technical Support Specialist / X-Ray Installation Engineer role at DEL MEDICAL INC supports the development of expertise in digital radiography and X-ray systems. The position combines technical assistance and training with a clear progression toward installation, commissioning, and field service support across North America.

Role Responsibilities

• Develop proficiency in learning, troubleshooting, and supporting Del Medical X-ray and digital imaging systems.
• Provide technical support to customers, distributors, dealers, and Field Service Engineers.
• Diagnose issues across electrical, mechanical, software, and broader system-related areas.
• Read and interpret electrical schematics, wiring diagrams, and technical documentation to support troubleshooting and repairs.
• Record troubleshooting activities and recommend corrective actions based on findings.
• Partner with Engineering and Manufacturing teams to support product improvement efforts.
• Progress into installing, configuring, and commissioning X-ray systems at healthcare facilities.
• Perform mechanical assembly, complete electrical connections, support system testing, and carry out calibration work.
• Train customers on equipment operation and basic maintenance practices.
• Travel throughout North America alongside experienced engineers as needed.

Required Qualifications

• Bachelor’s degree in a related technical field, including Electrical Engineering, Electronics Engineering Technology, Mechanical Engineering Technology, Mechatronics, Robotics, Physics, Biomechanical Engineering, or a similar discipline.
• Associate degree candidates or individuals with relevant technical experience will also be considered.
• Experience in electronics troubleshooting, including familiarity with digital/analog electronics and electrical testing equipment.
• Capability to support mechanical assembly and electrical systems.
• Technical support experience and exposure to manufacturing equipment, field service, and robotics or automation.
• Ability to read electrical schematics and wiring diagrams.
• Basic computer and networking knowledge.
• Strong mechanical aptitude, problem-solving skills, and an eagerness to learn.
• Hands-on technical motivation with a customer-focused and professional approach.
• Comfort working independently and as part of a team.
• Interest in building a long-term engineering career.

Compensation and Work Location

• Salary: USD 50,000 - 60,000 per year
• Location: Bloomingdale, IL (hybrid), 60108

Benefits

• Medical, Dental, and Vision Insurance
• 401(k)
• LTD, STD, Life and AD&D Insurance
• Paid time off and holidays
• Hands-on technical training
• Mentorship from experienced engineers
• Career advancement opportunities
• Collaborative team environment
• Competitive salary

Career Growth Opportunities

• Technical Support Specialist II
• X-Ray Installation Engineer
• Field Service Engineer
• Senior Field Service Engineer
• Technical Trainer
• Technical Service Manager