Desktop Support Engineer

Realign LLC is hiring an onsite Desktop Support Engineer in Cambridge, MA to deliver Level 1 and Level 2 end-user support across desktops, laptops, printers, mobile devices, and Microsoft applications.

Key Responsibilities

• Deliver Level 1/Level 2 technical support for end-user desktop and laptop systems
• Install, configure, and troubleshoot Windows operating systems and related applications
• Support Microsoft 365 and core business tools including Outlook and Teams
• Investigate and resolve issues across hardware, software, printers, and network connectivity
• Manage user accounts, passwords, and access permissions using Active Directory
• Handle system maintenance such as upgrades, patching, and asset management activities
• Record and track incidents, service requests, and resolutions in the ticketing system
• Coordinate with other IT teams to support timely troubleshooting and consistent service delivery

Required Qualifications

• Experience supporting Windows OS, Microsoft 365, Active Directory, and basic networking
• Knowledge of desktop hardware, including imaging and deployment approaches/tools
• Familiarity with ticketing systems, such as ServiceNow or Jira
• Strong skills in troubleshooting, communication, and customer support

Tools and Technologies

• Windows OS
• Microsoft 365
• Outlook
• Teams
• Active Directory
• ServiceNow
• Jira

Location: Cambridge, MA (onsite)
Compensation: USD 86,776 per yearly