Help Desk Support Engineer

The Help Desk Support Engineer delivers hands-on corporate IT support and troubleshooting for help desk requests across PENTA’s Nevada region offices and jobsites.

Responsibilities

• Provide daily IT help desk support and troubleshooting for corporate systems including software, desktop hardware, network, and project-related infrastructure
• Support end users across region offices and jobsites, handling recurring help desk items and operational issues
• Administer corporate iOS and Android devices, including break/fix repairs and MDM management
• Deliver end user software support for Microsoft Office (O365), Viewpoint, Citrix, and other enterprise applications
• Learn and help administer newly introduced enterprise applications as they roll out in the environment
• Update and create IT documentation and complete administrative workloads related to PENTA equipment and systems
• Perform physical cat-5/cat-6 and fiber network and telephony wiring, particularly for mobile jobsite trailers across the Southwest
• Work in tight spaces such as jobsite trailers and building crawlspaces; climb ladders and use power tools (drills, circular saws) for required physical setup tasks
• Assist with asset management, equipment deployment, and setup of peripherals
• Coordinate with the broader IT team on new systems infrastructure projects as needed
• Perform other assigned responsibilities not specifically listed

Requirements

• 3+ years of prior technical customer support experience, ideally in IT support, help desk, or desktop support
• Industry professional certification or equivalent coursework (examples include A+, Security+), or active progress toward completing one
• Ability to travel within the Los Angeles and Orange Counties to local construction projects for jobsite IT support as needed
• Strong interpersonal skills plus customer and e-customer service capability
• Ability to communicate effectively in both in-person and electronic situations (written and verbal)
• Strong troubleshooting skills for hands-on issues across the region
• Self-reliance and initiative, since this role is the local face of PENTA’s IT department
• Capacity to learn quickly, handle ambiguity, manage multiple tasks, and resolve issues under tight deadlines in a fast-paced environment
• Eagerness to expand IT skills within a collaborative IT team
• Experience with following up and monitoring completed work to maintain quality standards and attention to detail

Technologies

• iOS, Android, MDM
• Microsoft Office (O365), Viewpoint, Citrix
• Microsoft Teams, Zoom
• cat-5, cat-6, fiber, telephony

Location: Henderson, NV (onsite) • Salary: USD 65,000 - 80,000 per year • Experience: 3 years minimum

Work model: Fully in-person in the Las Vegas office; may require some travel to other regional offices or jobsites.