Resident Operational Engineer

Eletric80 is seeking a Resident Operational Engineer to maintain, operate, and support E80 systems at customer plants. This onsite role blends hands-on equipment work with supervisory and coordination duties to ensure reliable service and high customer satisfaction, based in Chicago, IL. The position emphasizes balanced field activity and cross-functional collaboration to deliver consistent system performance.

Responsibilities

• Serve as the primary liaison for customer service matters, including asset and system performance, ticket resolution, spare parts inventory, and overall service delivery.
• Maintain timely communication with customers and the Eletric80 back-office to address needs and concerns.
• Coordinate periodic technology update sessions to inform and train the customer’s personnel and managers on Eletric80’s latest technologies and solutions.
• Attend periodic operational and management meetings with the customer’s staff.
• Prepare and share quotes for parts and interventions, guiding the customer to issue purchase orders to the Eletric80 team.
• Allocate technical resources, verify equipment and tools as needed, and manage materials for field services and projects based on requirements and availability.
• Develop and maintain resource schedules for maintenance, field service, retrofit activities, and ticket resolutions to optimize utilization.
• Coordinate with CSAM, supervisor, resident engineers, spare parts team, service coordinators, technicians, and other stakeholders to ensure smooth execution.
• Order spare parts when possible and monitor delivery with the spare parts representative, setting priorities accordingly.
• Enter and manage tickets in Salesforce.
• Coordinate on-site resource interventions for maintenance and ticket resolution of technical aspects.
• Monitor and report on the performance of allocated resources, identifying issues and implementing corrective actions.
• Continuously review and improve resource allocation processes to boost efficiency and productivity.
• Ensure all maintenance, field service, and retrofit activities comply with relevant regulations, standards, and company policies.
• Observe customer behavior and opportunities for alternative service purchases to drive improvements in Eletric80 processes.
• Escalate significant customer issues to the appropriate organization.
• Ensure safety precautions are in place for the safe operation of E80 systems and escalate discrepancies as needed.
• Perform advanced electrical troubleshooting on E80 equipment using diagnostic tools when required.
• Replace, program, and configure E80 electromechanical components as needed.
• Periodically perform engineering and software maintenance tasks, such as LGV/calibration and navigation parameter adjustments.

Requirements

• Bachelor’s degree in engineering, operations management, or a related field preferred; equivalent maintenance management experience in material handling and industrial machine design/manufacturing will be considered.
• 3+ years of experience in material handling, packaging equipment, robotics, and palletizing with roles in customer service, project management, or asset management.
• Familiarity with industrial equipment design, manufacturing, and maintenance processes is highly preferred.
• Strong technical background with hands-on experience across all technical aspects of an E80 automation system (PLC, PC, LGV, EM).
• CMRT certifications are highly preferred.
• Knowledge of SAP ERP system and Salesforce CRM.
• Knowledge of Microsoft Office 365 and Power Platform.
• Strong analytical skills and attention to detail.
• Excellent organizational, communication, and collaboration abilities with a customer-centric mindset.

Technologies

• SM.I.LE80 software platform
• Salesforce
• SAP ERP
• Microsoft Office 365
• Power Platform

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Paid time off
• 401(k) match

Travel

0 - 10%

Level of Experience

Senior

Pay

$75,000 - $90,000 per year

Work Location

Onsite, Chicago, IL