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Engineered Labs

Software Engineer

Engineered Labs
Rexburg, ID $22 - $24/hr Full time Posted 28m ago
Ai Chatbots APIs Artificial Intelligence Customer Support Database Databases Developer Engineering Frontend Integration Software Development Software Engineer Software Engineering
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Job Description

Engineered Labs is seeking a Software Engineer to help build and improve web-based systems while using modern AI development tools to strengthen the customer experience. In this Rexburg, ID onsite role, you will blend software and web development with customer support insights to turn real feedback into better products and faster resolutions.

What you’ll do

  • Maintain, update, and improve company websites, user interfaces, and internal dashboards.
  • Use AI-assisted coding tools such as Cursor, Claude Code, and GitHub Copilot to accelerate delivery of scripts, features, and site updates.
  • Integrate modern APIs, databases, and third-party tools to streamline cross-team workflows.
  • Respond to tier-1 and tier-2 customer support inquiries directly via phone, email, or ticketing systems to identify customer pain points firsthand.
  • Architect and deploy AI-driven customer service tools, including intelligent knowledge bases, automated response workflows, and custom support bots to reduce resolution times.
  • Monitor support analytics to spot recurring product bugs, user confusion, and operational bottlenecks.
  • Convert customer feedback and support tickets into actionable product improvements and design updates.
  • Prototype user flows, web components, and digital assets using tools such as Figma and Canva, including design-focused AI platforms.
  • Ensure cohesive visual branding, intuitive UI design, and responsive layouts across all web properties.

What you bring

  • Foundational experience in modern web development and comfort working with APIs.
  • Hands-on experience using generative AI tools, LLM APIs, and developer assistants to build faster and automate manual processes.
  • Exceptional written communication, with a patient, solution-oriented approach to customer interactions.
  • An eye for clean aesthetics, intuitive user interfaces, and frictionless customer onboarding.
  • Comfort with multiple priorities in a single day, moving between customer support threads, design work in Figma, and active development.

Tools and technologies

  • Cursor, Claude Code, GitHub Copilot
  • APIs, databases, third-party tools
  • Figma, Canva
  • Generative AI tools, LLM APIs, developer assistants
  • Intelligent knowledge bases, automated response workflows, custom support bots
  • Web components

Pay and location

  • Location: Rexburg, ID (onsite)
  • Compensation: $22.00 to $24.00 per hour (USD)

Benefits

  • Paid time off

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