Support Engineer

Support Engineer for Amazon Robotics ARTS team, onsite in Reading, MA, with a salary range of USD 90,400 to 158,200 per year, delivering 24x7 technical support for robotic fulfillment centers.

Responsibilities

• Conduct in depth diagnostics and resolve critical robotic system issues through advanced data analysis and technical troubleshooting.
• Provide timely, accurate solutions to customer requests via effective ticket management.
• Lead high severity incident response, coordinating across technical teams and business lines to drive rapid resolution of critical robotic system issues.
• Drive continuous improvement by creating technical documentation, knowledge base articles, and SOPs; design and optimize automated workflows to enhance team efficiency and robotic system performance.

Requirements

• Bachelor's degree or higher in Electrical or Mechanical Engineering, or Master's degree or higher in computer science, engineering, mathematics, or equivalent.
• Proven ability to communicate complex technical information clearly to executives and non technical leaders.
• Strong analytical skills with attention to detail and effective communication, or experience troubleshooting and debugging technical systems.
• Experience with Linux or Unix operating systems.
• Experience in an AWS environment, including VPC, EC2, EBS, S3, SQS, CloudFormation and Lambda.
• Experience working with databases and SQL.
• Experience in automation or monitoring frameworks, deployment or development.
• Experience scripting or programming in Ruby, Python, Shell/Bash, Java, C/C++, C*, Perl, or similar languages.
• 4+ years in a technical role, preferably in support engineering or system administration.

Technologies

• Linux/Unix
• AWS (VPC, EC2, EBS, S3, SQS, CloudFormation, Lambda)
• SQL
• Ruby, Python, Shell/BASH scripting
• Java, C/C++, C*, Perl

Benefits

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan
• Sign on payments
• Restricted stock units (RSUs)

BASIC QUALIFICATIONS

• Bachelor's degree or higher in Electrical or Mechanical Engineering, or Master's degree or higher in computer science, engineering, mathematics, or equivalent.
• Experience communicating complex technical information clearly to both executives and non-technical stakeholders.
• Strong analytical skills, attention to detail, and effective communication or related troubleshooting experience.
• Experience with Linux/Unix operating systems.
• Experience in an AWS environment, including VPC, EC2, EBS, S3, SQS, CloudFormation and Lambda.
• Experience working with databases and SQL.
• Experience in automation or monitoring frameworks, deployment or development.
• Experience scripting or programming in Ruby, Python, Shell/BASH scripting, Java, C/C++, C*, Perl, or other languages.
• 4+ years in a technical role, preferably in support engineering or system administration.

PREFERRED QUALIFICATIONS

• Knowledge of UNIX/Linux operating systems