Technical Service Engineer

Responsibilities

• Install, commission, and maintain industrial rotating equipment and power electronic systems at customer sites
• Diagnose and repair mechanical, electrical, and control-system issues involving motors, drives, excitation systems, and related equipment
• Perform field testing, startup support, operational verification, and equipment inspections
• Utilize diagnostic tools such as oscilloscopes, multimeters, power analyzers, vibration instruments, and other test gear
• Read and interpret electrical schematics, control wiring diagrams, and mechanical drawings
• Support root cause analysis and implement corrective actions for equipment failures and operational issues
• Train customers on equipment operation, preventive maintenance, and troubleshooting procedures
• Document service activities, including field reports, repairs performed, findings, and parts usage
• Provide field feedback to engineering and manufacturing teams to support product improvement
• Ensure compliance with safety standards and site regulations
• Travel up to 50% domestically and internationally as required to support installations and service calls

Requirements

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or Engineering Technology; or a technical degree, or military technical training
• Minimum 5 years of related experience, including customer-facing and/or field service work
• Proficiency with CAD software (AutoCAD, Inventor, SolidWorks)
• Experience with ERP software such as Epicor or SAP
• Experience in industrial field service, commissioning, maintenance, or technical support
• Strong mechanical and electrical troubleshooting skills
• Working knowledge of industrial motors, drives, excitation systems, or power conversion equipment
• Familiarity with industrial automation systems, PLCs, and electrical control hardware
• Experience reading and interpreting electrical and mechanical schematics
• Ability to work independently in field environments with minimal supervision
• Excellent communication skills for customer interaction and technical reporting
• Hands-on experience with industrial diagnostic and test equipment
• Experience supporting heavy industrial or utility-related equipment is preferred

Technologies

• AutoCAD
• Inventor
• SolidWorks
• Epicor
• SAP
• Oscilloscopes
• Multimeters
• Power analyzers
• Vibration instruments

Benefits

• Paid holidays and PTO
• 401K Plan with 3% employer contribution and matching based on your contribution thereafter, immediate full vesting
• Two medical plans: a PPO and an HDHP with an HSA
• Dental and Vision coverage
• Pet Insurance
• Company-paid Employee Assistance Program (EAP)
• Company-Paid Life Insurance & AD&D, Short-Term Disability and Long-Term Disability
• Additional Voluntary Life Insurance & AD&D

Location

Mount Pleasant, WI (onsite)

Additional Information

• Work may require standing, walking, climbing ladders or stairs, lifting equipment or tools, and working in industrial environments with appropriate personal protective equipment
• Reasonable accommodations will be provided in accordance with applicable law
• Work may occur in manufacturing facilities, utility sites, industrial plants, and outdoor environments with exposure to noise, moving machinery, electrical equipment, varying temperatures, and other industrial conditions