Technical Support Engineer

Endex is seeking a Technical Support Engineer in Denver, CO (onsite) to lead technical investigations tied to support requests. This role focuses on reproducing production issues, partnering with engineering to address bugs and operational problems, and creating incident and prevention documentation for recurring defects.

Key Responsibilities

• Diagnose production issues by using logs, request traces, API responses, and reproducible examples to isolate failures across the product and integrations.
• Drive technical resolution through validation of workarounds, coordination with engineering teams on fixes, and confirmation that the customer workflow is functioning again.
• Resolve what you can with supported fixes and validate outcomes with the customer team.
• Support incident response by providing technical context and delivering timely investigation updates.
• Prevent repeated incidents by producing runbooks and root-cause summaries, improving diagnostic tooling, and routing recurring defects back to product engineering.

Required Qualifications

• Technical support experience investigating production software issues or equivalent engineering problems.
• Debugging ability to reason through logs, API behavior, and system dependencies.
• Coding fundamentals with the ability to read code and build small tools or reproductions.
• Clear documentation that leaves investigation notes another engineer can act on.
• Hands-on troubleshooting across authentication, permissions, networking, and data-flow issues, with clear communication of findings to users and engineers.

Technologies

• API
• Python
• JavaScript
• SQL
• HTTP

Benefits

• Health & Dental Insurance
• Monthly Wellness Stipend
• 401K Matching

Work Location and In-Person Commitment

• Primary location: New York City (Primary), Denver, Chicago, Singapore (APAC), London, San Francisco, Austin, Los Angeles
• In-person commitment: 5 Days In-Person

Nice to Have

• Cloud application support
• Python or JavaScript experience
• Experience with SQL, HTTP APIs, and Python or JavaScript for support investigation