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IT Support Engineer - Helpdesk ServiceDesk

EasyITGuys Saint Croix Falls, WI 🇺🇸 Remote

Saint Croix Falls, WI

Today

Full time Customer Support End User Support Help Desk Support

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Job Description

The IT Support Engineer role at EasyITGuys combines customer helpdesk support with IT consulting and technology sales support for business clients, delivered in a 100% remote U.S.-only full-time position. This position emphasizes troubleshooting, relationship-building, and measurable performance in both support and sales.

Responsibilities

Provide technical support and IT consulting for business clients
Troubleshoot IT challenges and deliver solutions through software and technical remediation
Balance support and sales activities by assisting clients and identifying technology needs
Work closely with businesses to build strong, long-term relationships
Continue expanding knowledge in a fast-paced, evolving IT environment
Maintain a strong focus on Client Satisfaction, including earning 5-star CSAT scores
Achieve Recognized Excellence through consistent impact acknowledged by clients, peers, and leadership (Employee Awards & Recognition)
Perform in a high-performance environment, excelling in sales and support metrics

Requirements

MSP/MSSP experience: 3-5+ years
IT support experience: 3-5+ years
IT sales experience: 1-2+ years
Client segment experience: 3-5+ years supporting businesses
Remote or hybrid experience: 2-3+ years
Experience with Microsoft Teams and Microsoft 365
Experience with Repairshopr or Syncro
Experience with Keeper Password Manager
Experience with ConnectWise tools including Manage, Automate, Control, CPQ, BrightGauge, and related products
Experience with Monday.com
Experience with networking platforms including Fortinet Firewalls, Switches, and APs; SonicWALL Firewalls, Switches, and APs; and Ubiquiti Routers, Switches, and APs
Typing speed: 40 WPM minimum, 60+ WPM preferred
Education: AS/BS Degree preferred
Certifications: CompTIA, Microsoft, Cisco, etc. a plus
Knowledge of Active Directory and Group Policy
Hands-on experience with Windows OS, Microsoft Office, Windows Server, and VPN configuration
Office 365 administration
Strong customer relationship and sales skills
Ability to train and support non-technical users
Excellent time management and prioritization
Experience with onsite services and projects

Technologies

Microsoft Teams, Microsoft 365, Repairshopr, Syncro, Keeper Password Manager, ConnectWise (Manage, Automate, Control, CPQ, BrightGauge), Monday.com, Fortinet Firewalls, Fortinet Switches, Fortinet APs, SonicWALL Firewalls, SonicWALL Switches, SonicWALL APs, Ubiquiti Routers, Ubiquiti Switches, Ubiquiti APs, Active Directory, Group Policy, Windows OS, Microsoft Office, Windows Server, VPN Configuration, Office 365 Administration.

Benefits

Performance-based profit sharing rewards for your hard work
Medical, Dental, & Vision Insurance
401K & retirement benefits
Paid Time Off (vacation, sick, personal)
Paid holidays
A small-business culture where your ideas make an impact
High-energy, fast-paced work environment

Schedule and Work Details

Location: Saint Croix Falls, WI (remote)
Remote scope: 100% remote (U.S. only)
Schedule: Monday to Friday, 8 AM to 4:30 PM or 9 AM to 5:30 PM CST
Type: Full-time, hourly
Minimum experience: 3 years

Role Context

This full-time IT Sales & Support Engineer / Consultant / Specialist position is centered on delivering technical support and consulting to business clients while supporting sales efforts through effective troubleshooting, clear communication, and technology needs assessment.

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Today

MSP IT Support Engineer

TIC Business Consultants Ltd North Andover, MA

North Andover, MA

Today

$55k - $65k/yr Full time Active Directory Cloud Platforms Customer Support

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Job Description

TIC Business Consultants Ltd is hiring a hands-on MSP IT Support Engineer for a hybrid role based in North Andover, MA. This position supports end users across the Boston area through remote assistance, on-site visits, and rotating on-call coverage.

Role Overview

In this MSP IT support role, you will troubleshoot end user issues, monitor client networks, coordinate and schedule field visits, and provide both remote and on-site support. Support coverage for clients in the Boston area makes the role hybrid, with work split between home-based remote support and on-site client engagements, including ongoing onsite support in many cases.

Responsibilities

Support and track end user support tickets
Perform day-to-day troubleshooting for user and environment issues
Schedule field visits when onsite work is required
Monitor client networks as part of ongoing service delivery
Conduct on-site client visits, including onsite project work and onsite client support when needed
Provide remote support for clients in the Boston area, consistent with a hybrid work model

Required Qualifications

Degree in Computer Science or equivalent experience
Must have a reliable car and be able to travel to client locations as required
Must have high-speed internet connection from home to provide remote support
Ability to work a rotating on-call shift
Experience maintaining, troubleshooting, and supporting technology environments
Understanding of operating platforms, connectivity, security, and information storage
Strong knowledge of Microsoft operating systems and desktop applications
Ability to work in a variety of environments, with strong follow-up skills
Ability to provide detailed documentation and work effectively and independently

Preferred and Helpful Skills

Knowledge of Microsoft Server OS, Exchange, Active Directory, and DNS (a plus)
Understanding of domains, TCP/IP, VPN’s, and firewalls (preferred)
Knowledge of Smart Phones including iPhone, iPad, and ActiveSync
Experience with VMware, Citrix, and Microsoft Hyper-V (a plus)
Experience with Microsoft 365 and cloud networks
Experience with RMM tools such as Datto RMM, NinjaOne, or ConnectWise
Knowledge of ticketing systems including Autotask, ConnectWise, ServiceNow, or Jira
Familiarity with backup solutions and issue resolution
Certifications in any CompTIA+ or other training programs are welcome

Technologies

Work may include Microsoft 365 (M365), Windows Operating Systems, malware and virus removal, Veeam, Datto, Datto RMM, Autotask, Active Directory, DHCP/DNS, ESXi/Hyper-V, SonicWALL, Ubiquiti, Cisco, Microsoft Server OS, Exchange, TCP/IP, VPN’s, firewalls, Smart Phones, iPhone, iPad, ActiveSync, VMware, Citrix, Microsoft Hyper-V, cloud networks, NinjaOne, ConnectWise, ServiceNow, Jira, and backup solutions. CompTIA+ knowledge may also be applicable.

Travel Expectations

75% travel is required.

Compensation

Salary range: USD 55,000 to 65,000 per year.

Work Location

Hybrid remote in North Andover, MA.

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off

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Today

Product Security Engineer - AI Trainer

DataAnnotation New Jersey, US 🇺🇸 Remote

New Jersey, US

Today

$50 - $100/hr Contract Ai Security Evaluation Generative Ai Security Content Information Security

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Job Description

Help train AI systems for cybersecurity by reviewing AI-generated security material and creating security-focused technical problems.

Responsibilities

Review and assess AI-generated cybersecurity content for real-world accuracy and validity, including threat analysis, vulnerability assessments, and offensive security techniques
Design and build security-focused technical problems for use in training AI models
Produce clear technical explanations and security-relevant code
Deliver feedback that informs and improves the next generation of AI security models

Requirements

2+ years of hands-on experience in a cybersecurity role, such as penetration testing, red teaming, incident response, detection engineering, DFIR, malware analysis, threat intelligence, or related work, including government or military cyber operations
Some coding experience; ability to navigate and patch a codebase
Fluency in English (native or bilingual) with strong writing skills
Bachelor’s degree preferred
Cybersecurity certifications are a plus, such as OSCP, CRTO, GREM, GCFA, CEH, and similar

Benefits

Fully remote: work from anywhere in the US, Canada, UK, Ireland, Australia, and New Zealand
Flexible schedule: select which projects to take on and when to work, using your own computer
Competitive pay: hourly projects at $50 to $100 USD per hour; some projects may offer higher bonus rates
Impact: contribute to the development of AI technologies for cybersecurity

Contracting Notes

Payment is made via PayPal
We will never ask you for any money
Availability is limited to candidates located in the US, Canada, UK, Ireland, Australia, and New Zealand

Location: New Jersey (remote) | Job type: contract | Salary: $50 to $100 USD per hour | Minimum experience: 2 years

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Today

Product Security Engineer - AI Trainer

DataAnnotation Addison, TX 🇺🇸 Remote

Addison, TX

Today

$50 - $100/hr Contract Ai Security Content Ai Security Evaluation Ai Training

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Job Description

Join a fully remote, project-based team helping train AI models for cybersecurity. You will evaluate AI-generated security content for real-world accuracy, build solutions to security-focused training tasks, and contribute feedback that improves future generations of AI security technology.

This is a contract role based in Addison, TX (remote), with a flexible schedule and hourly pay of $50 to $100 USD. Higher bonus rates may be available for certain projects. Payment is made via PayPal.

What you’ll do

Review AI-generated cybersecurity content, including threat analysis, vulnerability assessments, and offensive security techniques, to judge whether it is accurate and valid for real-world use.
Design and solve security-oriented technical problems that are used to train AI systems.
Produce clear technical explanations and security-relevant code tied to the work.
Provide feedback that directly influences the next generation of AI security models.

What you bring

2+ years of hands-on experience in a cybersecurity role, such as penetration testing, red teaming, incident response, detection engineering, DFIR, malware analysis, threat intelligence, or adjacent fields, including government or military cyber operations.
Some coding experience required, with comfort navigating and patching a codebase.
English fluency (native or bilingual level) with strong writing skills.
Bachelor’s degree preferred.
Certifications are a plus, for example OSCP, CRTO, GREM, GCFA, CEH, or similar.

Contracting benefits

Fully remote: work from anywhere in the US, Canada, UK, Ireland, Australia, and New Zealand.
Flexible schedule: choose which projects you take on and when you work, using your own computer.
Competitive hourly pay: $50 to $100 USD per hour.
Potential for higher bonus rates on certain projects.
Impact: help shape the future of AI technologies built for cybersecurity.

Additional notes

Payment is made via PayPal.
They will never ask for any money from you.
This role is available only to those in the US, Canada, UK, Ireland, Australia, and New Zealand.

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Today

Senior Security Engineer — Platform Security

Gallup Omaha, NE

Omaha, NE

Today

$115k - $150k/yr Full time Senior Azure Cloud

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Job Description

Join Gallup in Omaha, NE (onsite) as a Senior Security Engineer focused on Platform Security. In this role, you will help protect Gallup’s cloud and infrastructure by strengthening security by design, improving detection and response capabilities, and leading platform incident response when it matters most. You will work closely with engineering teams to build more resilient platforms and continuously raise the security baseline across environments.

What You’ll Do

Partner with infrastructure and engineering teams to advise on secure design for cloud platforms, enterprise infrastructure, and endpoint environments
Design, implement, and continuously improve security controls across Gallup’s cloud and infrastructure environments
Run cloud security posture management (CSPM) reviews and perform infrastructure vulnerability assessments across network, system, and cloud environments
Administer, optimize, and tune Splunk SIEM and endpoint detection and response (EDR) platforms to improve visibility, detection, and response
Support a shift-left approach by embedding security controls, metrics, and best practices early in infrastructure initiatives
Lead and coordinate platform security incident response, providing calm, decisive technical leadership during high-impact events
Develop scripts and automation to improve security operations, monitoring, and operational efficiency
Continuously assess emerging threats and evolving attack techniques, including those enabled by AI, and recommend practical improvements to strengthen Gallup’s security posture

What You Bring

Bachelor’s degree in cybersecurity, information assurance, computer science, or a related field
At least 5 years of full-time professional experience securing enterprise cloud and infrastructure environments
Deep experience securing one or more cloud platforms including Azure, AWS, Microsoft 365, or Oracle Cloud
Hands-on experience administering and tuning Splunk SIEM and EDR platforms
Experience performing CSPM reviews and infrastructure vulnerability assessments
Experience leading or playing a significant role in security incident response
Strong scripting skills using Python, PowerShell, Bash, or a comparable language
OSCP, Microsoft Azure Security Engineer, AWS Certified Security – Specialty, or similar security certifications (preferred)
Experience using AI tools to improve security operations or familiarity with emerging AI-enabled threats (preferred)
Ability to work onsite in Omaha at least 3 days per week

Tools You’ll Work With

Splunk SIEM, EDR
CSPM, infrastructure vulnerability assessment
Python, PowerShell, Bash
Azure, AWS, Microsoft 365, Oracle Cloud

Compensation and Benefits

Salary range: USD 115,000 - 150,000 per year.

Medical, dental, vision, life, and other insurance options
Fully vested 401(k) retirement savings plan with company matching
Employee stock ownership program
Family-building benefits
Employee assistance program
Various reimbursements and activities that enhance associates’ wellbeing

What Makes You Stand Out

Platform security expertise across enterprise cloud and infrastructure environments, including both modern and traditional infrastructure
Adaptive problem solving across technologies with practical, scalable solutions delivered consistently
Calm incident leadership with clear communication and sound decision-making during high-pressure events
Trusted technical partnership by translating complex security concepts into actionable guidance
Ownership by identifying security improvement opportunities and delivering high-quality outcomes
Self-starter mindset with the ability to work independently while knowing when to involve others

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Today

Applied AI Engineer II - Encore Program

Deloitte Hermitage, TN

Hermitage, TN

Today

$103k - $189k/yr Full time Backend Developer Agentic Ai Ai Engineer

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Job Description

Build high-visibility, end-to-end AI-powered products with Deloitte’s Encore Program in Hermitage, TN (onsite). This role emphasizes accountability for customer and business outcomes, cost-aware engineering, and technical leadership across the full product lifecycle, including applied GenAI and agentic capabilities delivered through full automation from discovery to production to operations.

What you’ll do

Drive a culture of accountability for customer and business outcomes, including the cost to achieve them.
Design and implement lean engineering solutions to solve complex problems with valuable outcomes, including ownership of inference, token, and cloud costs for what you build.
Act as a technical advocate for products by ensuring code integrity, feasibility, and alignment with business and customer goals.
Participate across the lifecycle: requirements analysis, component design, development, testing, integrations, and support.
Maintain accountability for code and design integrity, implementation fidelity to the architecture and tech stack, plus quality, data, and ongoing maintenance and operations.
Translate business and user needs, architectures, and UX/UI designs into technical specifications and code.
Create technical specifications and write high-quality, supportable, scalable code that meets or exceeds quality KPIs.
Use rapid, inexpensive experimentation to develop solutions that address customer needs.
Partner with customers and product teams before, during, and after delivery to help ensure the right solution ships at the right time.
Adopt an evidence-driven approach that favors action over extensive planning, navigating complexity and uncertainty with maintainable delivery.
Collaborate with empowered, cross-functional teams including product management, experience, and delivery, integrating diverse perspectives to balance feasibility, viability, usability, and value.
Contribute to and improve a modern AI and agentic SSDLC approach to enable daily deployments with full automation and quality checks across the SSDLC lifecycle.
Learn quickly and build domain knowledge relevant to the business or product, including coaching others through role-modeling.
Communicate complex technical concepts clearly, influence teams with evidence-backed trade-offs, and align technical work to business objectives.

Requirements

Bachelor’s degree in computer science, software engineering, data science, machine learning, or a related discipline (experience is the most relevant factor).
3+ years of experience with many of: Angular, React, NodeJS, Python, C#, .NET, Java, SQL/NoSQL, PyTorch, TensorFlow, LangChain, LangGraph, and unit testing frameworks.
2+ years building AI/ML and agentic applications, including hands-on GenAI work with LLM integration (OpenAI, Anthropic, or open-source models), RAG pipelines, prompt engineering, vector databases, evaluations, and AI agent orchestration.
2+ years cloud-native engineering experience using FaaS, PaaS, or micro-services on Azure, AWS, or GCP, including AI/ML services such as Azure OpenAI, AWS Bedrock, or Vertex AI, plus application-level infrastructure-as-code and cost-aware engineering with FinOps accountability.
Prior software engineering experience including Business Context Diagrams (BCD), sequence/activity/state/entity relationship/data flow diagrams, OOP/OOD, data structures, algorithms, and code instrumentation, plus AI-augmented spec-driven development.
Experience with methodologies and tools such as XP, Lean, DevSecOps, SRE, ADO, GitHub, SonarQube, MLflow, and agentic AI frameworks (for example LangFuse, LangSmith, or equivalent multi-agent orchestration tools) to deliver high-quality products rapidly.
Ability to travel 10% on average.
Limited immigration sponsorship may be available.
Candidates must be located within a commutable distance to one of the select locations for this role.
Ability to work in the local office at least 3 days per week.

Team and culture

Deloitte’s US Technology Product Engineering has modernized product delivery with a scalable, cost-effective model focused on value and outcomes, using a progressive and responsive talent structure. As Deloitte’s primary internal development team, Product Engineering delivers innovative digital solutions across businesses, service lines, and internal operations, helping power Deloitte’s success with internal and go-to-market solutions delivered with excellence.

Location and compensation

Location: Hermitage, TN (onsite)

Salary range: USD 102,500 to USD 188,900 per year.

The wage range reflects a wide set of factors used to make compensation decisions. It is not typical for an individual to be hired at or near the top of the range; compensation depends on the facts and circumstances of each case.

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Today

AI Engineer

Transformativ, LLC Dallas-Fort Worth, TX

Dallas-Fort Worth, TX

Today

$75 - $100/hr Contract Agentic Ai Ai Engineer Artificial Intelligence

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Job Description

Transformativ, LLC is hiring an AI Engineer (contract) to design, build, and deploy production-ready enterprise AI systems spanning agentic AI, LLMs, and multi-agent orchestration.

Responsibilities

Design and deploy production-ready Agentic AI and multi-agent systems
Build enterprise AI applications in Python using platforms such as OpenAI, Anthropic, Google Gemini, Azure OpenAI, or similar
Develop AI workflows using orchestration frameworks including LangGraph, CrewAI, AutoGen, MCP, or comparable tools
Integrate AI solutions with REST APIs, databases, and enterprise systems such as Microsoft 365, ERP, and CRM
Partner with business leaders to convert operational challenges into practical AI solutions
Lead technical design discussions and mentor other engineers when appropriate
Evaluate emerging AI technologies and recommend approaches that fit real production needs

Requirements

Professional experience building production AI applications
Strong Python development skills
Hands-on experience with LLM APIs (OpenAI, Anthropic, Gemini, Azure OpenAI, etc.)
Experience with Agentic AI, autonomous agents, multi-agent systems, or AI orchestration
Experience integrating REST APIs, databases, and enterprise applications
Excellent communication skills with client-facing consulting experience
Ability to explain complex AI concepts to both technical and business audiences

Technologies

Python; OpenAI; Anthropic; Google Gemini; Azure OpenAI
LangGraph; CrewAI; AutoGen; MCP; Semantic Kernel
Microsoft 365; ERP; CRM
REST APIs; APIs; databases
AWS; Google Cloud; Azure
Machine Learning; Intelligent Automation; Autonomous multi-agent systems

Location

Dallas-Fort Worth, TX (hybrid)
Work location: Hybrid remote in McKinney, TX 75070
Dallas, TX preferred; remote considered for exceptional candidates

Job Type & Compensation

1099 Independent Contractor with Contract-to-Hire Opportunity
Pay range: $75.00–$100.00 per hour
Compensation: Competitive hourly rate based on experience

Preferred Experience

Experience with LangGraph, CrewAI, AutoGen, MCP, Semantic Kernel, or similar frameworks
Experience on cloud platforms including Azure, AWS, or Google Cloud
Background in healthcare, manufacturing, supply chain, finance, procurement, or private equity
Experience with AI governance, security, evaluation, and responsible AI practices
Technical leadership or consulting experience

Why Join Transformativ

Work on cutting-edge enterprise AI implementations
Collaborate directly with executives and enterprise clients
Opportunity for long-term leadership and growth
Flexible, high-impact consulting environment

1d ago

Security Engineer - AI Trainer

DataAnnotation Waukegan, IL 🇺🇸 Remote

Waukegan, IL

1d ago

$50 - $100/hr Contract Ai Security Evaluation Application Security Cybersecurity Tools

1d ago

Product Security Engineer - AI Trainer

DataAnnotation Brecksville, OH 🇺🇸 Remote

Brecksville, OH

1d ago

$50 - $100/hr Contract Adversarial Ai Security Ai Security Ai Security Evaluation

1d ago

Product Security Engineer - AI Trainer

Austin, TX

1d ago

Full time Agentic Ai AI Ai Agents

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