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Closed on September 6, 2026.
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Desktop Support Engineer – End User Computing (EUC) Support
Active Directory
End User Computing
End User Support
Hardware Support
Help Desk Support
Identity and Access Management
Incident Management
Information Technology (IT)
It Service Management
Microsoft 365
Onsite
Technical Support
Windows
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Job Description
Allied digital service limited is hiring an End User Computing (EUC) Desktop Support Engineer for onsite support in Omaha, NE.
Responsibilities
- Deliver onsite technical support for desktop and laptop users
- Troubleshoot and resolve hardware, software, and operating system issues
- Diagnose and remediate problems on Windows-based desktops and laptops
- Handle incidents and service requests within defined SLA timelines
- Provide hands-on support for VIP and executive users when required
- Support end-user systems across M365, VPN, OS, hardware, and software
- Perform AD and device administration, including associated support activities
- Manage work through ITSM ticketing workflows and complete documentation
Requirements
- 5+ years EUC/Desktop Support experience
- Experience supporting Windows desktops and laptops
- Experience with M365
- Experience with AD
- Experience using ITSM tools for support and ticket management
- Certifications and enterprise/networking knowledge are preferred
Technologies
- Windows
- M365
- VPN
- AD
- ITSM
Pay
- $23.00 - $25.00 per hour
Work Location
- In person (Omaha, NE)
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
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