Desktop Support Engineer – End User Computing (EUC) Support

Allied digital service limited is hiring an End User Computing (EUC) Desktop Support Engineer for onsite support in Omaha, NE.

Responsibilities

• Deliver onsite technical support for desktop and laptop users
• Troubleshoot and resolve hardware, software, and operating system issues
• Diagnose and remediate problems on Windows-based desktops and laptops
• Handle incidents and service requests within defined SLA timelines
• Provide hands-on support for VIP and executive users when required
• Support end-user systems across M365, VPN, OS, hardware, and software
• Perform AD and device administration, including associated support activities
• Manage work through ITSM ticketing workflows and complete documentation

Requirements

• 5+ years EUC/Desktop Support experience
• Experience supporting Windows desktops and laptops
• Experience with M365
• Experience with AD
• Experience using ITSM tools for support and ticket management
• Certifications and enterprise/networking knowledge are preferred

Technologies

• Windows
• M365
• VPN
• AD
• ITSM

Pay

• $23.00 - $25.00 per hour

Work Location

• In person (Omaha, NE)

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance