Desktop Support Engineer/Field Support Engineer (FSO) – L2

Blupace is seeking a Field Support Engineer (FSO) – L2 to deliver onsite IT support at the Lamb Weston facility in Kennewick, Washington. This contract role centers on desktop support, endpoint management, and troubleshooting across enterprise IT environments, delivering hands-on assistance to end users in both corporate offices and plant settings. The successful candidate will perform imaging and deployment tasks, handle incidents through ServiceNow, and participate in after-hours coverage as needed.

Responsibilities

• Deliver on-site L2 support for laptops, desktops, printers, and mobile devices.
• Perform device imaging, deployment, and endpoint management using SCCM and Intune.
• Troubleshoot Windows, Microsoft 365, hardware, software, and networking issues.
• Coordinate and resolve incidents and service requests in ServiceNow.
• Support users across corporate office and plant environments.
• Participate in on-call, after-hours, and weekend support as required.

Requirements

• 3–5+ years of Desktop Support, Field Support, or EUC experience.
• Hands-on experience with Windows, SCCM, Intune, and ServiceNow.
• Basic LAN and Wi‑Fi troubleshooting skills.
• Strong communication and customer‑focused support abilities.

Technologies

• SCCM
• Intune
• Windows
• Microsoft 365
• ServiceNow

Engagement details

• Location: Kennewick, WA (onsite)
• Engagement type: Contract
• Pay rate: USD 23.00–24.00 per hour

Preferred certifications

• Microsoft
• CompTIA A+
• ITIL