Engineer/Technical Support

Yama Seiki USA, Inc. is hiring an Engineer/Technical Support specialist to help installed CNC machines deliver reliable performance from setup through ongoing service. This onsite role in Chino, CA centers on hands-on technical troubleshooting, case management, and customer support, with direct collaboration to coordinate parts, documentation, and service planning.

What you’ll do

• Maintain machine, customer, and service case records in the service database.
• Log, monitor, and follow up on service cases, emails, and calls to keep support moving.
• Verify warranty status, installation dates, and service responsibility for each request.
• Diagnose problems across machines and production equipment and identify root causes.
• Handle electrical and mechanical troubleshooting, repair, and maintenance activities.
• Use diagnostic tools including multimeters and infrared scanners.
• Identify required spare parts, check inventory, and coordinate with the factory for items not yet documented.
• Determine whether on-site service is needed and estimate labor and time requirements.
• Interpret PLC programs, electrical schematics, and operation manuals.
• Respond to technical support inquiries and deliver clear technical solutions.
• Write, update, and translate service procedures and documentation.

Required qualifications

• High school diploma required.
• Engineering or technical background (mechanical, electrical, or related field).
• Strong electrical and mechanical knowledge.
• Ability to read and interpret electrical schematics and technical drawings.
• Fluent English.
• Willing and able to travel for on-site installation, troubleshooting, and service support.
• Ability to commute to Chino, CA 91710 (required).
• Travel: 50% (required).

Preferred qualifications

• Experience with CNC machines or CNC systems (preferred).
• Proficiency in Chinese is a plus.
• Strong troubleshooting, analytical, and communication skills.
• Willingness and ability to travel for on-site installation, troubleshooting, and service support.

Experience and logistics

• Office: 1 year (required)
• Customer service: 1 year (required)
• CNC Machine: 1 year (required)

Tools and technical areas

• Multimeters, infrared scanners
• PLC programs, electrical schematics
• Operation manuals, electrical schematics and technical drawings

Compensation and benefits

Pay: $25.00 - $35.00 per hour. Job type: Full-time. Work location: In person.

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance