Front-line IT support role delivering day-to-day helpdesk and field services for managed client environments.

Support a workplace culture aligned with Eakes mission, vision, and values
Provide excellent client satisfaction through strong interpersonal and communication skills
Handle and resolve service tickets in the company PSA/ticketing system
Document all work accurately and ensure time tracking is completed in the ticketing platform
Use RMM tools to review alerts, complete routine maintenance, and assist with patching and updates
Deliver Level 1 support for desktops, laptops, printers, and other network-connected devices
Provide both onsite and remote assistance as needed
Assist senior engineers with network and server maintenance, deployments, and troubleshooting
Support Microsoft 365 account needs including account management, email setup, and related productivity tooling
Perform basic diagnostics for connectivity, performance, and software issues
Escalate more complex problems through established processes when appropriate
Maintain accurate asset and configuration documentation in internal systems
Follow established workflows; help improve documentation, checklists, and SOPs
Participate in scheduled on-call rotations or after-hours maintenance windows as required
Demonstrate professionalism and high emotional intelligence (EQ) with customers and teammates
Stay current on emerging technologies, MSP tools, and best practices through learning and training
Perform other duties and support projects assigned by management or senior technical staff

Certification in at least one relevant IT discipline (examples: CompTIA A+, Network+, Microsoft certification, etc.)
2 to 3 years of hands-on IT support experience, preferably in an MSP or multi-client environment
Familiarity with common MSP tooling such as PSA/ticketing systems, RMM platforms, and remote support utilities
Basic understanding of Microsoft 365 administration, Windows operating systems, and standard business network environments
Strong written and verbal communication skills for clear documentation and client/team communication
Self-motivated work style with the ability to work independently while following escalation paths and processes
Valid driver’s license and reliable transportation for onsite client visits
Willingness to work evenings or weekends occasionally during scheduled maintenance or on-call rotations

Basic understanding of Windows Server environments (2016 and newer), including user management, file shares, and permissions
Familiarity with Active Directory, Group Policy, DNS, and DHCP concepts for day-to-day troubleshooting
Experience installing Windows updates, security patches, and basic system maintenance on desktops and laptops
General knowledge of networking concepts such as IP addressing, subnetting, and connectivity troubleshooting
Exposure to configuring or supporting common network hardware (switches, routers, wireless access points)
Experience with security firewalls or UTM devices (WatchGuard, Meraki, or similar) is a plus
Familiarity with Microsoft 365 administration (licensing, mailbox setup, password resets, MFA configuration)
Understanding of backup concepts and data recovery basics (local and cloud-based)
Exposure to VoIP or cloud-hosted phone systems preferred
Ability to learn new technologies quickly and apply them in client environments
Comfort working independently and as part of a team while occasionally assisting or learning from senior technicians
Ability to lift, push, and pull IT equipment up to 50 pounds when deploying or servicing hardware on-site

Location: Grand Island, NE (onsite)

Pay: $50,000.00 - $60,000.00 per year

Job type: Full-time

Work location: In person

IT Service Desk Level 1 Engineer

Job Description