IT Support Engineer

Elevatus is a growing MSSP/MSP in Denver, CO offering a hybrid remote IT support role with on-site client visits as needed. You’ll help keep end users and client IT systems running smoothly while working alongside experienced IT consultants and getting exposure to a wide range of modern technologies.

Salary: USD 65,000 per year • Experience: 3+ years

What you’ll do

• Troubleshoot and resolve end user, network, and software issues
• Resolve and document issues, following defined processes and standards
• Escalate complex problems to senior engineers when needed
• Assist clients with installation, configuration, and ongoing usability of workstations, peripheral equipment, and software
• Perform regular preventative maintenance checks
• Diagnose system emergencies and continue troubleshooting until issues are resolved
• Set up new user profiles and complete software installations
• Coordinate with vendor representatives to resolve software and hardware problems
• Install and/or upgrade Microsoft Operating Systems
• Review client security parameters and recommend changes aligned with Elevatus standards and processes
• Support project work such as system migrations, virtual server configurations with high availability, server and firewall installations, VPN tunnel configuration, and SAN setups
• Participate in project planning and solution delivery

Typical day

• Start by pulling support tickets from the queue that require troubleshooting expertise
• There are no L1 engineers, so you’ll work tickets directly with L1/L2 support needs

Requirements

• Microsoft 365 and Microsoft Azure experience
• 3+ years of solid Microsoft Windows experience
• Hands-on troubleshooting experience with Windows products, VPNs, performance issues, peripherals, and M365
• MS Certifications: successful completion of designated MS Certifications
• MSP specific experience REQUIRED
• Strong customer service and problem-solving skills, with excellent written and verbal communication
• Ability to learn and retain new technology skills and troubleshooting processes
• Team-focused mindset, comfortable in a fast-paced environment
• Ability to multitask and prioritize client issues effectively
• Self-starter experience across multiple areas of IT support, including desktop, server, network, and cloud, with a strong customer service focus

Tools and technologies

Microsoft 365, Microsoft Azure, Windows, VPNs, Microsoft Operating Systems, SAN setups, and virtual server configurations with high availability.

Benefits

• Influence Elevatus growth and direction in a cooperative environment
• Friendly, fast-paced working environment
• Opportunity to work closely with experienced IT consultants
• Exposure to a wide variety of cutting edge technologies
• Vacation and great health benefits
• Dental insurance, Health insurance, Life insurance, Vision insurance
• Paid time off