Freelance Desktop Support Engineer – Onsite (Backfill/Dispatch)

Sharp Brains Limited is seeking a Freelance Desktop Support Engineer for onsite, ticket-based backfill and dispatch support in Allen, TX. This 1099 independent contractor role focuses on end-user computing support, troubleshooting, device setup and imaging, and incident resolution using Microsoft 365 and related cloud and directory technologies.

Location and Engagement

• Job type: Freelance / Independent Contractor (1099)
• Work location: Onsite, Allen, TX (in person)
• Schedule: Workdays, hours, and workload vary based on operational requirements
• Availability: Contractors must be able to accommodate confirmed assignments as needed

Responsibilities

• Provide onsite desktop and end-user support for laptops, desktops, monitors, printers, and peripherals
• Troubleshoot Windows OS, applications, hardware, and software issues
• Support Microsoft 365 applications including Outlook and Teams, along with other business productivity tools
• Perform device setup, imaging, configuration, software installation, and upgrades
• Troubleshoot connectivity issues involving LAN, Wi-Fi, VPN, and network printers
• Manage user accounts, password resets, and access requests according to established procedures
• Handle ticket management, incident resolution, escalation, and documentation
• Assist with hardware replacement, device refreshes, and IT asset inventory
• Troubleshoot and support Active Directory, Microsoft Azure, and AWS related issues within assigned scope
• Deliver professional, timely support and maintain service quality

Requirements

• Minimum experience: 4 years of hands-on experience in Desktop Support, EUC, or IT Support
• Strong troubleshooting experience with Windows 10/11, laptops, desktops, and peripherals
• Experience with Microsoft 365, Outlook, Teams, and common enterprise applications
• Working knowledge of Active Directory or Microsoft Entra ID, including user accounts and permissions
• Working knowledge of Microsoft Azure and AWS
• Basic understanding of TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN troubleshooting
• Experience using ITSM ticketing systems and incident management processes
• Strong communication, customer service, and problem-solving skills
• Ability to work onsite in Allen, TX
• Currently working as an independent IT contractor or freelance field technician, preferably supporting multiple clients or projects
• Experience with ticket-based dispatch, field service, or break-fix assignments
• Reliable and responsive completion of accepted assignments
• Experience working in an enterprise IT environment
• Familiarity with ServiceNow or similar ticketing platforms
• Knowledge of endpoint management and deployment tools such as Microsoft Intune, SCCM/MECM, or equivalent
• Certifications: CompTIA A+ or other relevant IT certifications
• Experience working with managed service providers (MSPs) or multiple client environments

Technologies

• Microsoft 365, Outlook, Teams
• Active Directory, Microsoft Entra ID
• Microsoft Azure, AWS
• TCP/IP, DNS, DHCP, LAN, Wi-Fi, VPN
• ITSM ticketing systems, ServiceNow
• Microsoft Intune, SCCM/MECM
• CompTIA A+

Compensation

• Pay: USD 220 per day

Application Instructions

• Apply directly through Indeed or contact [email protected]
• Include an updated resume highlighting desktop support experience, technical skills, Microsoft 365 and cloud knowledge, current location, and availability for onsite contractor assignments
• Application questions: Are you authorized to work in USA? and Do you possess all the skills mentioned in the JD?