IT Support Engineer II

In this on-site IT Support Engineer II role in Cottage Grove, WI, you will support, build, implement, and continuously improve technology solutions across sites within a defined geographical area. The position includes project coordination, customer issue resolution during critical events, and growing depth in software design patterns, data structures, AWS technologies, and distributed systems concepts.

Key Responsibilities

• Troubleshoot complex IT problems without relying on standard operating procedures.
• Plan and coordinate CM activities and CM templates.
• Collaborate with internal teams or vendors to execute projects.
• Lead continuous improvement efforts.
• Audit the quality of completed work and provide constructive feedback when needed.
• Automate manual tasks by creating or improving small tools that improve team efficiency.
• Act as the first point of escalation for customer and operational issues.
• Participate in hiring, training, and development of other team members.
• Support customers across multiple buildings in the local area and also support remote customers.
• Travel within the local or regional area to support customers.

Required Qualifications

• 3+ years of IT client, server, and network service delivery experience.
• 4+ years of IT systems or relevant commercial production environment experience.
• 4+ years of networking experience, including DNS, DHCP, SSL, OSI Model, and TCP/IP.
• 4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience.
• 4+ years of troubleshooting experience in a multi-user high availability environment.
• 4+ years of PC repair, troubleshooting, deployment, and liquidation experience.
• High school or equivalent diploma.

Technologies and Tools

• DNS, DHCP, SSL, OSI Model, TCP/IP
• Microsoft administration, Linux administration, Cisco IOS (CLI)
• AWS technologies and distributed systems concepts
• Video conference and teleconference equipment
• Windows server environment

Preferred Qualifications

• 3+ years of supporting a Windows server environment.
• Experience supporting video conference and teleconference equipment.

Compensation

The base salary range for this position is USD 60,700 - 106,300 per year (USA, WI, Cottage Grove).

Benefits

• Comprehensive healthcare benefits starting on Day 1.
• Matching 401(k) program.
• Up to 20 weeks of paid parental leave.
• Casual dress code at each of our locations, including jeans, t-shirts, safety shoes, and at times a neon safety vest.
• Sign-on payments.
• Restricted stock units (RSUs).
• Health insurance covering medical, dental, vision, prescription, Basic Life & AD&D insurance, and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage.
• Paid time off.
• Parental leave.