This position is no longer accepting applications
Closed on August 3, 2026.
This role is filled — get an email when new Information Technology (IT) roles open on EngineerJobs.io:
Senior Help Desk Engineer
End User Support
Help Desk Support
Incident Management
Information Technology (IT)
IT Services
ITSM
Microsoft 365
Office 365
Onsite
Remote Support
Technical Support
Windows
View similar jobs
Get alerted when similar jobs are posted — set up a New Information Technology (IT) jobs on EngineerJobs.io alert.
See other roles at System One.
Job Description
Senior Help Desk Engineer role at System One, onsite in Bethesda, MD, contract position with a salary range of USD 80,000 - 95,000 per year.
Responsibilities
- Lead the coordination and operation of both onsite and offshore help desk teams, ensuring smooth support delivery.
- Act as the escalation point for complex technical problems requiring advanced troubleshooting.
- Monitor ticket queues and enforce adherence to service level agreements across the team.
- Identify recurring incidents and propose concrete process or infrastructure improvements to reduce impact.
- Collaborate with internal departments to support technology initiatives and user needs.
- Maintain up-to-date documentation and promote knowledge sharing within the group.
Requirements
- 5+ years of IT support experience, including at least 2 years in a supervisory or lead capacity.
- Strong expertise in Windows environments, Office 365, and common business applications.
- Experience managing hybrid or distributed support teams.
- Excellent problem-solving abilities and clear, effective communication skills.
- Familiarity with help desk ticketing systems and remote support tools.
- Onsite work commitment of 40 hours per week.
Technologies
- Windows
- Office 365
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Spending accounts
- Life insurance
- Voluntary plans
- 401(k) plan
Similar Jobs
