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Dataworks Plus

Technical Support Engineer

Dataworks Plus
Greenville, SC $55k+/yr Full time Posted 14d ago
Application Support Customer Support End User Support Field Service Hardware Support Help Desk Support Information Technology (IT) IT Services Microsoft Dynamics 365 MS SQL Onsite Phone Support Technical Support Windows
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Job Description

Technical Support Engineer at Dataworks Plus provides email and phone support to customers, collaborates with project management and engineering teams, and troubleshoots Windows, Windows Server, networks, and SQL Server environments, including on-site visits.

Responsibilities

  • Provide email and phone-based technical support to customers.
  • Collaborate with Project Management, Project Engineering, and Development teams to deliver effective solutions.
  • Be willing to travel on-site to customer locations; some travel required.
  • Adapt quickly to and learn proprietary technologies.
  • Troubleshoot hardware and software issues.
  • Communicate professionally and promptly with customers by phone and email.
  • Document problems and resolutions accurately in Microsoft Dynamics CRM in a timely manner.
  • Coordinate, research, and analyze special projects and reports.

Requirements

  • Ability to pass FBI background checks and related screenings for Law Enforcement vendor work.
  • Strong communication and collaboration skills in a team environment.
  • Willingness to go on-site to customer locations; some travel required.
  • Ability to quickly adapt to and learn proprietary technologies.
  • Knowledge of Windows operating systems.
  • Knowledge of Windows Server environments.
  • Knowledge of modern network technologies and equipment.
  • Basic familiarity with Microsoft SQL Server technology (strongly preferred).
  • Problem solving, initiative, troubleshooting hardware and software, and multitasking abilities.
  • Ability to coordinate, research, and analyze special projects and reports.
  • Professional and timely customer communication by phone and email.
  • Accurate documentation of problems and resolutions in Microsoft Dynamics CRM in a timely manner.
  • Technical support experience: 2 years required.

Technologies

  • Microsoft Dynamics
  • Windows operating systems
  • Windows Server environments
  • Microsoft SQL Server

Benefits

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Details

  • Location: Greenville, SC (onsite)
  • Salary: USD 55,000 per year
  • Experience: 2 years minimum

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