Technical Support Engineer (Network Technician / Help Desk & On-Site)

Inventure IT seeks a skilled Technical Support Engineer to support clients and maintain IT infrastructure in Savannah, GA. This onsite role focuses on ensuring systems run smoothly, delivering reliable troubleshooting, and collaborating closely with a dynamic team. The position includes opportunities for on-site and after-hours support to meet client needs.

Benefits

• Competitive weekly salary based on experience and qualifications
• Additional compensation for on-call responsibilities
• Collaborative, supportive team environment
• Professional development opportunities and potential for career growth
• Health, dental, life insurance and retirement benefits may be offered (subject to company policy)
• 401(k) plan
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Paid time off
• Retirement plan

Responsibilities

• Provide timely technical support to clients via phone, email, ticket system, or in-person, addressing a wide range of IT issues
• Troubleshoot and resolve hardware, software, networking, and system-related problems
• Collaborate with clients to understand their technical needs and deliver effective solutions
• Maintain and monitor client systems, ensuring optimal performance and security
• Perform system upgrades, installations, and configurations as needed
• Assist with the administration of email systems, including migrations to Office 365
• Manage and troubleshoot Active Directory, Exchange, Google Workspace, and Office 365
• Utilize strong knowledge of Windows operating systems, including Server versions and Server migrations
• Configure and manage commercial-grade networking equipment such as Sonicwall, Fortigate, Unifi and Cisco
• Collaborate with team members to develop and implement IT solutions
• Participate in an on-call rotation to provide after-hours technical support as required

Requirements

• High school diploma or GED
• A minimum of 5 years of experience in information technology or technical support roles
• Extensive knowledge with Windows operating systems, including Server versions
• Background working with Sonicwall, Unifi, Fortigate, Cisco, or other commercial-grade networking equipment
• Experience in Exchange, Google Workspace, Office 365, and Active Directory administration
• Proven experience migrating clients from existing email systems to Office 365
• Strong problem-solving skills and the ability to work under pressure
• Excellent communication skills, both verbal and written
• A customer-focused attitude and a commitment to delivering exceptional service

Technologies

• Sonicwall
• Fortigate
• Unifi
• Cisco
• Windows Server
• Office 365
• Google Workspace
• Active Directory
• Exchange