Service Engineer

A Service Engineer position with a Japanese manufacturer based in Cincinnati, focused on on-site installation and commissioning, technical support, and B2B client relations, with cross-border coordination to the Japan headquarters.

Responsibilities

• On-site Installation & Commissioning: Lead the physical installation, setup, and testing of equipment at client sites across the region, primarily for projects managed by our headquarters in Japan.
• Technical Support & Maintenance: Provide high-level troubleshooting, preventative maintenance, and emergency repairs to maximize uptime for our B2B customers.
• B2B Client Relations: Serve as the technical representative for Japanese-affiliated firms in the U.S., managing expectations and building long-term trust through professional service.
• Cross-Border Coordination: Act as a bridge between the Cincinnati office and the Japanese HQ. Translate technical requirements, report site conditions, and coordinate project timelines to ensure global alignment.
• Documentation & Reporting: Prepare detailed service reports, technical manuals (when necessary), and feedback logs for the engineering team in Japan to support product improvement.

Requirements

• Technical Expertise: A strong background in mechanical or electrical engineering, with hands-on experience in equipment installation or field service.
• Bilingual Proficiency (English & Japanese): Japanese at business level or higher; able to communicate complex technical issues with HQ in Japan and handle professional correspondence with Japanese clients.
• English: Professional working proficiency for local operations and vendor management.
• Client-Facing Skills: Proven experience in B2B sales support or customer service, particularly with Japanese corporate culture and business etiquette.
• Adaptability: Ability to thrive in a small-team environment (4–5 people) where taking initiative and wearing multiple hats are essential.
• Mobility: Willingness to travel to client sites as required by project schedules.
• Timing: Availability to start and undergo handover between July and September.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Location

Cincinnati, OH 45206 (onsite)

Compensation

USD 60,000 - 90,000 per year

Hiring Style

Direct hiring, Full-time

Work Location

In person