Technical Support Engineer (Branch Engineer)

GadellNet is seeking an onsite Technical Support Engineer, also known as a Branch Engineer, to support a client in Indianapolis with hands-on IT issue resolution, coordination with dispatch, and participation in after-hours on-call rotations with occasional travel. The role is based onsite in Indianapolis, IN, and offers a salary range of USD 50,000–60,000 per year.

Responsibilities

• Serve as the trusted onsite resource for remote teams to resolve technical issues.
• Act as the primary contact for assigned CSE clients with technical concerns.
• Repair, provide warranty services, and deploy workstations for clients.
• Diagnose and resolve network-related problems for clients.
• Identify opportunities for hardware and software upgrades and report them to account management.
• Create and maintain documentation for clients as needed.
• Participate in an after-hours on-call rotation.
• During after-hours, install and configure server room hardware such as switches, firewalls, and UPS devices.
• Troubleshoot and resolve remote tickets when on-site work is not available.

Requirements

• Occasional physical activity including twisting, reaching, and lifting over 50 lbs.
• Reliable transportation and a valid driver’s license.
• After-hours work is required for critical outages, projects, and on-call rotation.
• 2+ years of experience troubleshooting and working with relevant systems.
• 2+ years of experience in network design, maintenance, and installation.
• Application support experience.
• Exceptional interpersonal skills with strong rapport-building, listening, and questioning abilities.
• Strong documentation skills.
• Ability to conduct research across a wide range of computing issues.
• Ability to present ideas in a user-friendly, business-friendly manner.
• Working knowledge of diagnostic utilities.
• Excellent written and verbal communication skills.
• Valid Driver’s License.

Technologies

• Windows 11
• Server 2022
• Office 365
• Online Exchange 2019
• Microsoft Teams
• Office Suite
• Adobe
• PowerShell
• CMD
• Active Directory
• GPO
• Zebra printers
• Wireless APs
• Network cabling
• Office 365 deployments

Desirable Skills

• Server administration
• Active Directory management
• GPO maintenance and setup
• In-depth understanding of Zebra printers
• Proficiency with PowerShell and CMD

Values

• Make an Impact
• 100% Responsibility 0% Excuses
• Grow or Die

Benefits

• Health, vision, and dental insurance
• Paid time off, including parental leave and volunteer time
• Flexible work environment
• Access to mental health services
• Employee matching donation program
• 401k and employer matching

Eligibility to work in the US

• GadellNet does not offer work visa sponsorship for this role.
• All candidates must be legally authorized to work in the United States at the time of application.
• Employment is contingent on verification of identity and eligibility to work in the United States.