Technical Support Engineer – Electro-Mechanical

BridgeView presents a benefits-forward opportunity for a Technical Support Engineer on-site in Westbrook, Maine. The role offers a pay range of $30-$35 per hour and a comprehensive benefits package designed to support you and your family, along with on-site collaboration in a hands-on industrial automation environment.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Teladoc
• Short & Long-Term Disability
• Critical Illness
• Accident
• AD&D
• ID/Legal Shield
• EAP
• Calm app subscription
• 401(k) 4% match

Position overview

BridgeView is seeking a Technical Support Engineer to deliver expert troubleshooting, service support, and technical guidance for automated storage and retrieval systems (ASRS) and material handling equipment. This role serves as a primary escalation point for technicians and customers, diagnosing electrical and mechanical issues, supporting field service activities, and helping ensure equipment reliability and customer satisfaction. The ideal candidate brings experience in industrial automation, electrical controls, and mechanical systems, with the ability to troubleshoot complex issues remotely and communicate effectively with technicians, customers, and internal engineering teams.

Responsibilities

• Provide technical support to field technicians and end users via phone, email, and occasional on-site visits.
• Diagnose and troubleshoot electrical, mechanical, and control system issues involving automated storage and retrieval systems.
• Assist technicians with low-voltage control circuits and 230–600VAC three-phase power systems.
• Troubleshoot motors, drives, sensors, conveyors, chain-driven systems, belt-driven systems, and other automated material handling equipment.
• Escalate complex issues to engineering and advanced technical support teams when appropriate.
• Document equipment failures, troubleshooting activities, and resolutions on a per-incident basis.
• Conduct root cause analysis and recommend corrective actions to improve equipment performance and reliability.
• Create, update, and maintain technical documentation, service procedures, troubleshooting guides, and best practices.
• Support field service activities including equipment commissioning, maintenance, troubleshooting, and repairs.
• Conduct technical training sessions for field technicians, maintenance personnel, and end users.
• Collaborate with engineering, manufacturing, and service teams to resolve customer issues and improve product performance.
• Participate in technical training programs and product education initiatives.
• Maintain compliance with all company and customer safety policies and procedures.

Requirements

• Associate's degree, technical certification, or equivalent experience in Electrical Engineering Technology, Mechatronics, Industrial Maintenance, Automation, or related field.
• Experience troubleshooting industrial electrical and mechanical systems.
• Strong knowledge of low-voltage control systems and 230–600VAC three-phase power distribution.
• Experience reading and interpreting electrical schematics, wiring diagrams, and mechanical drawings.
• Familiarity with motors, drives, sensors, relays, contactors, and industrial control components.
• Experience troubleshooting chain drives, belt drives, conveyors, and automated equipment.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced technical support environment.

Technologies

• ASRS (Automated Storage and Retrieval Systems)
• Siemens PLCs
• Allen-Bradley PLCs
• Beckhoff PLCs