Field Service Engineer - Warranty and Quality Assurance

Benefits and culture

Siemens offers a global technology platform spanning industry, infrastructure, transport, and healthcare. The company focuses on smarter, more sustainable solutions—from efficient factories and resilient supply chains to advanced grids and healthcare. Siemens also emphasizes equity and inclusion, striving to create a workplace that reflects the diversity of society while attracting talent based on qualifications, skills, and experience.

Responsibilities

• Perform pre-installation site visits to confirm proper storage conditions and environmental readiness before equipment arrival, and communicate potential risks before commissioning to minimize rework and delays.
• Lead the management and resolution of punch list items for large-scale data center installations, ensuring projects meet schedule and scope requirements.
• Oversee warranty-related issue resolution, collaborating with internal teams and customers to deliver timely solutions and maintain customer satisfaction.
• Diagnose and address electrical issues in low and medium voltage power distribution systems, including troubleshooting control circuits and electrical components.
• Support installation, testing, commissioning, and start-up of LV and MV equipment in data center projects, ensuring proper integration and performance.
• Serve as the primary point of contact for customer inquiries about punch lists, warranties, and technical matters, building and maintaining strong relationships with customers and contractors through professional, timely support.
• Provide field-based feedback to project and quality program managers, contributing to process improvements and long-term reliability through lessons learned sharing.
• Provide primary site support in the Indiana / Ohio area with up to 80 percent travel across the United States; respond to emergencies and rapid-reaction assignments as needed.
• Maintain clear, thorough documentation of warranty claims, technical issues, and punch list resolutions, and deliver detailed status reports and actions taken.

Requirements

• High School diploma or GED required.
• 4+ years of experience in power distribution systems, including low and medium voltage (480V-38kV).
• Proven ability to troubleshoot and maintain electrical systems, including low and medium voltage switchgear, breakers, and control circuits.
• Strong working knowledge of power distribution systems, including testing, commissioning, and start-up procedures.
• Ability to work independently in a field-based, hands-on role providing technical support and resolving complex issues.
• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint) for documentation and reporting.
• Willingness to participate in emergency and relief assignments, with up to 80% travel for national site visits.
• Based remotely within the Indiana / Ohio area to support EA’s geography and business partners.
• Valid driver’s license in good standing and minimum age of 21 to participate in Siemens vehicle program.
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

Technologies

Microsoft Office suite (Word, Excel, PowerPoint).