Customer Support

Customer Support Engineer Jobs

47 jobs found

Today

Mechanical Engineer / Technical Support

SCC Inc. Elk Grove Village, IL

Elk Grove Village, IL

Today

$70k+/yr Full time 3d Modeling Computer Skills Customer Support

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Job Description

This full-time, in-office Mechanical Engineer / Technical Support role is based in Elk Grove Village, IL, offering a salary of USD 70,000 per year and reporting to the Engineering Manager, with opportunities for growth.

Responsibilities

Provide technical support and troubleshooting to customers via email and phone
Recreate and test customers' control setups in-house to diagnose issues
Build technical knowledge of SCC products by evaluating and testing customer returns
Complete monthly closeouts for customer returns
Develop technical literature for new product introductions
Occasional travel may be required

Requirements

Bachelor's degree in Mechanical, Electrical, Engineering Technologies, or a related technical field
Proficiency with Microsoft Office applications
Strong communication abilities
Collaborative team-oriented mindset
Excellent customer service skills
Effective time management skills
U.S. work authorization

Technologies

Microsoft Office applications
3D modeling software

Benefits

401(k) program
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off

Company Overview

SCC Inc. is a small, purpose-driven firm based in Elk Grove Village, Illinois, with approximately 50 employees. The company focuses on delivering leading combustion control solutions and seeks a motivated individual who is eager to learn and collaborates well within a team. For more information, visit www.scccombustion.com. Qualified professionals are encouraged to apply at hr@scccombustion.com. No relocation package is offered. This is a full-time, in-person role with a willingness to travel up to 25 percent.

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Today

Medical Technical Support Engineer (Korean Bilingual)

Cesna Recruitment San Diego, CA

San Diego, CA

Today

$60k - $80k/yr Full time Customer Support End User Support Field Service

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Job Description

Cesna Recruitment seeks a Korean bilingual Medical Technical Support Engineer to lead installation, maintenance, and on-site troubleshooting of advanced medical equipment across field and Service Center environments in San Diego. The role blends hands-on technical service with collaboration across global teams, including specialists in Korea, to ensure readiness and reliable operation as the U.S. installed base expands.

Location

San Diego, California (onsite).

Compensation

Salary range: USD 60,000 – 80,000 per year.

Education & Experience

Bachelor’s degree in mechanical engineering, electrical engineering, biomedical engineering, or a related field, with 2+ years of relevant experience preferred.

Responsibilities

Coordinate and execute system delivery, installation, and technical service activities for medical equipment in both field and Service Center environments.
Perform preventive maintenance, repair, part replacement, software updates, and product recall execution per established procedures and timelines.
Conduct troubleshooting, root cause analysis, and corrective actions for technical issues identified during customer support, field activities, or Service Center operations.
Provide onsite technical support during customer cases, including assistance in clinical or operating room environments as required.
Support equipment setup, operation, and technical readiness for exhibitions, trade shows, and customer demonstrations.
Collaborate with Clinical Specialists to support field execution and contribute to capability transfer during the transition period.
Maintain equipment, instruments, and parts inventory within the U.S. Service Center to ensure operational readiness.
Communicate and coordinate with global teams, including cross-functional teams in Korea, as needed.
Follow operating room protocols and hospital requirements while maintaining HIPAA compliance.
Obtain and maintain required hospital credentials, training, vaccinations, and related documentation.
Contribute to stable customer operations and service readiness as the installed base and commercialization activities expand.

Requirements

Bachelor’s degree in mechanical, electrical, biomedical engineering, or a related field.
Proficiency in English and Korean.
Entry-level position requiring 2+ years of relevant experience preferred.
Experience in technical service, engineering, or field support preferred.
Background in the medical device industry, capital equipment support, or technical service for complex systems strongly preferred.
Ability to apply technical knowledge to solve complex and unfamiliar problems.
Strong communication, organization, and interpersonal skills.
Ability to manage multiple priorities effectively in a fast-paced environment.
Capability to work effectively in a multicultural and cross-functional setting.
Willingness to travel up to 50% as required.
Ability to safely lift and move equipment weighing up to 40 pounds.

Benefits

Health, dental, vision, and life insurance at no employee premium (including dependent coverage).
401(k) retirement plan with 5% matching.
Generous paid time off and holidays.
No visa sponsorship available.

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1d ago

Mechanical Applications Engineer (Inside Technical Support)

Impact Solutions LLC Richfield, WI

Richfield, WI

1d ago

$65k - $80k/yr Full time Application Support Customer Support Industrial Machinery

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Job Description

Impact Solutions LLC, based in Richfield, Wisconsin, serves the Greater Milwaukee region with custom industrial systems. The Mechanical Applications Engineer (Inside Technical Support) provides 100 percent onsite technical guidance to clients, bridging engineering design with practical deployment and coordinating with internal sales and engineering teams to address complex challenges. This role offers a base salary in the 65,000 to 80,000 USD range and a comprehensive benefits package, with all work performed onsite in the greater Milwaukee area.

Responsibilities

Act as the primary technical authority for custom industrial systems, translating design concepts into client-ready solutions.
Manage a steady stream of technical consultations via phone and email to thoroughly understand client application requirements.
Apply fundamental mechanical principles to analyze data, troubleshoot process challenges, and propose optimized equipment configurations.
Leverage advanced, automated software platforms to generate and refine precise quotes quickly.
Collaborate with internal sales and engineering teams to resolve manufacturing bottlenecks and explore alternative system designs.
Maintain detailed project files and configuration records to ensure smooth handoffs to the production floor.

Requirements

Bachelor of Science in Mechanical Engineering or a related technical discipline, or equivalent hands-on industrial experience.
Minimum of 2 years of experience in mechanical design, industrial applications, or technical support within an industrial or manufacturing setting.
Excellent communication skills with a consultative problem solving approach and the ability to manage a steady flow of technical client calls.
A reliable, long-term work history with previous employers.
Exposure to heat transfer, thermodynamics, fluid dynamics, or industrial process equipment is valued but not required.
Must reside within a dependable daily driving radius of the Greater Milwaukee / Washington County area.

Technologies

Automated engineering software platform

Benefits

Full Benefits

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1d ago

Technical Support Engineer

Piller Power Systems Inc. Middletown, NY

Middletown, NY

1d ago

$95k - $100k/yr Full time Electrical Engineering Automation Cloud Platforms

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Job Description

Join Piller Power Systems Inc. as a Technical Support Engineer in Middletown, NY. This onsite role offers a competitive annual salary of USD 95,000 to 100,000, a comprehensive benefits package, and the opportunity to work across field service, engineering, and customer-facing teams. You will collaborate with global colleagues, support complex electrical power systems, and travel as needed. A Bachelor's degree in Electrical Engineering or a related discipline and a minimum of seven years of relevant experience are required.

Benefits

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance

Responsibilities

Act as the primary technical escalation point for complex field service and customer issues
Deliver advanced remote and onsite technical support to field technicians, project teams, customers, and internal staff
Conduct root cause analysis of equipment and system problems and propose corrective actions
Assist Engineering and Operations in addressing performance and reliability concerns
Support inspections, testing, commissioning, and validation of equipment in the U.S. and internationally as needed
Assist technicians with software applications, programming tools, and system configuration
Provide technical support for internal office technology, including desktops, laptops, printers, mobile devices, Microsoft 365 applications, networking, and business systems
Troubleshoot hardware, software, network connectivity, and user access issues, resolving directly or coordinating with external IT providers when needed
Support deployment, configuration, maintenance, and inventory management of company computers, mobile devices, and technical equipment
Support implementation and maintenance of software applications used by Engineering, Operations, and Field Service personnel
Develop, maintain, and continuously improve technical documentation, including startup procedures, programming guides, operator manuals, technical specifications, spare parts documentation, product option documentation, and factory/production test procedures
Collaborate with global engineering teams to enhance service documentation
Review, author, and approve Method of Procedure (MOP) documents for field service activities
Coordinate the Non-Conformance Report (NCR) process with global engineering and manufacturing teams
Participate in product quality reviews and continuous improvement initiatives
Escalate recurring technical or product quality concerns to leadership
Support development and distribution of Root Cause Analysis (RCA) reports
Design, develop, and deliver technical training programs for field service technicians
Conduct customer training on equipment operation and maintenance
Mentor and coach technicians on advanced troubleshooting techniques and best practices
Partner with Engineering, Operations, Project Management, Service, and IT teams to support successful project execution
Contribute technical expertise to special projects and process improvement initiatives
Perform other duties as assigned

Requirements

Bachelor's degree in Electrical Engineering or a related discipline
Minimum of seven years of experience supporting industrial electrical power systems in military, commercial, or equivalent environments
Demonstrated expertise in uninterruptible power supply (UPS) systems or comparable critical power technologies
Experience troubleshooting SCR and IGBT power electronics
Experience with computerized electrical control systems, PLCs, and ladder logic
Knowledge of mechanical bearing assemblies and vibration analysis
Experience developing technical documentation and conducting technical training is preferred
Experience supporting Windows-based computer systems, Microsoft 365, networking, and business technology is preferred
Advanced electrical and electronic troubleshooting skills
Strong analytical and root cause analysis capabilities
Ability to diagnose complex system failures remotely and onsite
Working knowledge of Microsoft Windows operating systems, Microsoft 365, networking fundamentals, and standard office hardware
Experience troubleshooting desktop, laptop, printer, mobile device, and network connectivity issues
Ability to support both industrial control systems and general business technology
Excellent written and verbal communication skills
Ability to present technical information to technicians, engineers, customers, and internal staff
Proficiency with Microsoft Office and standard engineering software tools
Valid driver's license with an acceptable driving record
Valid U.S. Passport or ability to obtain one; ability to qualify for international travel, including Canada
Willingness to travel domestically and internationally as business needs require
Ability to lift and move up to 70 pounds, climb ladders, and safely access industrial equipment
Ability to work in office, manufacturing, and industrial field environments with occasional exposure to electrical and mechanical equipment
Willingness to travel to customer locations and manufacturing facilities

Technologies

Microsoft Windows
Microsoft 365
Microsoft Office
Ladder logic
PLCs
SCR power electronics
IGBT power electronics

Work Environment

This position is primarily office-based with some remote flexibility and periodic travel to customer sites, manufacturing facilities, and field locations. Work may involve exposure to industrial environments requiring appropriate personal protective equipment (PPE).

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1d ago

MSP Help Desk Engineer- Tier II

AllSafe IT Pasadena, CA

Pasadena, CA

1d ago

$30 - $36/hr Full time Active Directory Azure Cloud

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Job Description

AllSafe IT is seeking an experienced MSP Help Desk Engineer at Tier II to support a portfolio of SMB clients in a fast-paced MSP environment. Based in Pasadena, California, this role blends remote troubleshooting with on-site visits, emphasizing timely incident resolution, precise documentation, and a strong focus on customer service.

Position details

Location: Pasadena, CA (onsite)
Salary: USD 30 - 36 per hour
Minimum experience: 3 years

Responsibilities

Deliver remote technical support to clients and internal teams
Provide on-site assistance to clients across the greater Los Angeles area as assigned
Document all incidents and requests, proposing efficiencies to improve workflows
Continual growth in skills and performance benchmarks
Serve as a technical owner and deliver VIP level support to key clients

Requirements

Within 50 minutes of the Pasadena office
Willingness to travel to client sites for on-site support
Thrive in a structured, process-driven environment and believe that following defined workflows yields the best results
Own your work, hold yourself accountable, and seek candid feedback as a growth tool
Embrace continuous improvement and adapt to changes in the role
Experience with a Managed Service Provider (MSP) and familiarity with ticketing systems (ConnectWise, Autotask, or Kaseya)
3-4 years of experience handling Tier 2 to 3 IT support requests
Certifications and hands-on experience include:
- Microsoft: Identity and Access Administrator Associate; Security Operations Analyst Associate; Security, Compliance, and Identity Fundamentals; Power Platform Fundamentals; Azure Fundamentals; Azure Administrator Associate; Solutions Architect Expert
- Addigy ACE; VMware Certified Technical Associate
- Troubleshooting and administration roles: Datto Advanced Technician; Ironscales Mail Administrator; Cisco Meraki Solutions Specialist; M365: Teams Administrator Associate; AZ-800; Sophos XG Firewall Engineer and Central Endpoint and Server Engineer; UniFi Network and Ubiquiti Enterprise Wireless; Veeam Backup and Replication
- Design and architecture: M365 Fundamentals and Modern Desktop Administrator; CompTIA A+, Server+, and Network+; Apple Certified Support Professional (ACSP)
Broad understanding of IT systems, hardware, software, and networking to diagnose and resolve issues quickly
Strong focus on customer satisfaction and relationship building
Ability to translate technical information for non-technical stakeholders and uncover underlying needs
Capacity to manage multiple tasks, prioritize, and meet deadlines
Collaborative mindset and effective teamwork
Willingness to adapt to change and pursue professional growth
Commitment to following detailed processes

Skills and technologies

Microsoft certifications and credentials listed above
Addigy ACE; VMware Certified Technical Associate
Datto Advanced Technician; Ironscales Mail Administrator; Cisco Meraki Solutions Specialist
M365: Teams Administrator Associate; AZ-800; Sophos XG Firewall Engineer; UniFi Network; Veeam Backup and Replication
M365 Fundamentals; Modern Desktop Administrator; Comptia A+, Server+, and Network+; Apple Certified Support Professional (ACSP)

Benefits

Health insurance
Dental insurance
Vision insurance
401(k) with employer matching
2 weeks of vacation per year
Paid time off
40 hours of sick pay per year
8 hours of paid volunteer time per year
8 paid holidays per year
Reimbursement for passing quarterly certification exams
Bonusly employee-to-employee recognition program
Dog-friendly office

About us

AllSafe IT is a Managed Service Provider that delivers services to small to medium sized businesses.

About you

You are within 50 minutes of the Pasadena office and can travel to client sites for on-site support. You thrive in a structured, process-driven environment and believe that following well-defined workflows yields the best results. You take ownership of your work, hold yourself accountable, and seek candid feedback as a tool for growth. You embrace continuous improvement and are adaptable to adjustments in your role. You have MSP experience and familiarity with ticketing systems such as ConnectWise, Autotask, or Kaseya, and you bring 3-4 years of experience handling Tier 2 to 3 IT support requests.

Ability to commute

Pasadena, CA 91101 (Required)

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3d ago

Technical Support Engineer

ALTEN Technology USA Greensboro, NC

Greensboro, NC

3d ago

Full time Electrical Engineering Customer Support Field Service

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Job Description

ALTEN Technology USA in Greensboro, NC onsite seeks an experienced Technical Support Engineer to deliver expert level assistance for complex heavy-duty truck issues, with a strong emphasis on electrical systems and diagnostics.

Responsibilities

Provide advanced technical support and resolution for complex field-reported issues
Diagnose and troubleshoot vehicle systems using data acquisition and analysis tools
Conduct root cause analyses for product quality concerns and implement containment actions
Monitor and validate the effectiveness of corrective solutions
Support dealers and customers through direct engagement, including onsite visits as needed
Deliver technical guidance and training to customer support personnel and stakeholders
Manage large-scale technical cases or end-to-end processes with minimal supervision
Utilize ticketing systems to track, prioritize, and resolve technical issues
Collaborate with engineering, quality, and service teams to drive issue resolution
Coach, mentor, and delegate work to less experienced team members

Requirements

Bachelor's degree in Engineering (Electrical, Mechanical, or related field) or equivalent experience
8+ years of relevant experience in technical support, engineering, or a related field
Hands-on experience working with trucks strongly preferred
Strong expertise in electrical systems, including wiring and harness troubleshooting
Experience with diagnostic tools, data acquisition, and technical data analysis
In-depth knowledge of powertrain, chassis, and electrical/electronic systems
Experience in a test engineering or product support environment
Familiarity with workshop service practices and repair procedures
Ability to manage complex technical issues independently
Strong communication, problem-solving, and leadership skills
Willingness to travel as required

Compliance Notice

ALTEN USA is a federal contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Drug Screening Requirement

As a federal contractor, ALTEN USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.

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3d ago

Technical Support Engineer 2, Premier

Datadog San Francisco, CA

San Francisco, CA

3d ago

$81k - $119k/yr Full time Customer Support Datadog Help Desk Support

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Job Description

Datadog's Technical Support Engineer 2, Premier position supports Premier customers with complex technical questions, engages in calls and demos, and helps drive product conversations in a fast-paced hybrid environment. Based in San Francisco, CA, this role offers a salary range of USD 81,000 - 119,000 per year.

Responsibilities

Address Premier customers' inquiries via phone, chat, and tickets on a high-velocity support team, while guiding them on effective Datadog usage.
Build strong partnerships with Premier customers, collaborating closely to understand their unique monitoring environment.
Reproduce issues and investigate across Datadog's 600-plus integrations.
Create and maintain knowledge-base articles and technical documentation for a range of technologies.
Lead product discussions by translating client feedback and observed issues into actionable insights.
Join regular health-check meetings with Premier customers to review performance and usage.
On-site at a Datadog office for 3 to 5 days per week.

Requirements

Minimum of two years' experience delivering multi-channel technical support in a SaaS setting.
Self-motivated, detail-oriented, and committed to continuous learning.
Strong critical thinker who prioritizes client needs in problem-solving.
Decisive, with good judgment on when to escalate issues.
Previous experience in Premium or Enterprise technical support.
Familiar with contemporary infrastructure and monitoring technologies.
Able to work rotating shifts that include weekend hours.

Technologies

Linux

Benefits

Comprehensive onboarding designed to accelerate ramp-up
Generous global benefits package
Mentorship and buddy programs within the department to foster internal networking
New hire stock equity (RSUs) and an employee stock purchase plan (ESPP)
Ongoing professional development, product training, and clear career pathing
Inclusive culture with opportunities to participate in Community Guilds and Inclusion Talks